Excellent
5,712 reviews
MobileHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
FREDERICK
Posted
Stewart Hershey was very helpful and informative for the services.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
customer
Posted
Tony was great! Explained everything and answered all my questions.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Beth F.
Posted
Customer service representatives are great.,Easy process.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
customer
Posted
The sales rep made the services provided very clear and I expect it to be very easy to follow. Thank you.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
customer
Posted
Matthew in sales made this very easy to sign up. Mom is very happy to have the service starting. We also had a mishap with Oma over the weekend and we are signing her up too ! Thank you !
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Ron T.
Posted
So far NOT good. Base station arrived & on 12/16/23 I attempted to install at Mothers house. Does NOT receive signal. Customer service states Box could be faulty & stated they will ship another one immediately. We'll see how long this takes because as of Monday 12/18/23 I still haven't received a tracking number. **UPDATE On 12/20/23 Received New box. Was shipped fast! Installed it on 12/21/23 with assistance on phone from awesome Customer Service girl Carly. Box was tested twice and worked perfectly.
Response from MobileHelp· Dec 18, 2023
We value your feedback and we apologize for any issues with the original equipment. We are glad to see that you were able to speak with our Technical Support team for assistance with resolving the issue. The billing for your account has been adjusted accordingly. And our records indicate that your order has now shipped. You will receive a separate email from the shipping carrier with the tracking information as soon as it is generated. Please do not hesitate to contact us for assistance at 877-827-6207.
customer Carol N.
Posted
My experience was ok. The man that made sure I was set up right wasn't too friendly. I also don't know when my payment will deducted out of my bank account.
Response from MobileHelp· Dec 20, 2023
Thank you for your review of our service. We always want a positive experience for our customers and will take this feedback.
Sharon H.
Posted
So far it’s been good
Response from MobileHelp· Dec 18, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
