MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

customer
Posted Feb 23, 2024
Explained things well.
Explained things well.
Response from MobileHelp· Feb 23, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Carol L.
Posted Feb 23, 2024
Very friendly and accommodating
Very friendly and accommodating. The most important thing is, they communicate clearly and if you don’t understand, they’ll insure that you do understand. Such an amazing company.
Response from MobileHelp· Feb 23, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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Kim S.
Posted Feb 23, 2024
I have had numerous FALL DETECTIONS..
I have had numerous FALL DETECTIONS... when I have not fallen. I called and we tested the device 3 times by intentionally dropping it. It only detected a fall 1 of the 3 times. Thats is only 33% of real falls... and I had 5 alarms for "Falls detected" in one day that were not falls. This is my first week wearing it, so I am hopeful it gets better. The customer service techs were nice, but I am not sure we resolved anything.
Response from MobileHelp· Feb 24, 2024
We have received your review and we are happy to know that you have been staying safe, and that these were only a false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you continue to experience any issues. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.
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Myrna
Posted Feb 23, 2024
The representative was informative
The representative was informative, friendly and very helpful F
Response from MobileHelp· Feb 23, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Jeanne T.
Posted Feb 23, 2024
Replied quickly
Replied quickly, had empathy, humor and patience.
Response from MobileHelp· Feb 23, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
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customer
Posted Feb 23, 2024
Professional & helpful & patient &…
Professional & helpful & patient & affordable
Response from MobileHelp· Feb 23, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
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Lee W.
Posted Feb 23, 2024
Very friendly and informative
Very friendly and informative. Offered multiple options and ideas
Response from MobileHelp· Feb 23, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Valerie S.
Posted Feb 23, 2024
Bill was very kind,helpful and very…
Bill was very kind,helpful and very patient
Response from MobileHelp· Feb 23, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
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