MidFlorida Federal Credit UnionReviews of midflorida.com

Really disappointed in mid Florida I paid off a small loan years ago tied to a car then I paid off a $5,000 one almost paid off except for maybe 500 bucks and these pukes don't want to work for for you mid Florida used to be really good I don't know what's going on but they suck now

well I think this co is thee number 1 place to go if you need funding easy to work with and I like to give Excellents to Taylor in second mortgage dept she put up with me she's great mid flordia credit union should be proud of her also Amy who handled the closing also Excellent thanks again tony vitale

Terrible and Inconsistent Cust Service. Our long time local bank was bought out by MidFlorida and the experience has just been terrible for our business. Communication is weak, inconsistent and overall feels like we have rookies managing our banking transactions. If you are looking for a new banking institution, I can not recommend MidFlorida.

Let me start by saying I'm a huge credit union fan and have been for years. The only reason I bank with one of the mega conglomerate banks is because my tenants bank with them and it makes it easy to transfer rent payments. My original credit union, which I loved, was acquired by MidFlorida about ten years ago. Since then, customer service has been the worst. Worse than Comcast, if you can imagine that! My latest nightmare has been in attempting to transfer funds - both internally and externally. 1st, I tried transferring funds from an externally linked account to pay off my HELOC. The most they would let me pay was $2000. I had to physically walk into a branch and write them a check for the payoff. Then, this week, I am trying to pay a handyman from my MFCU account through Zelle. They cancelled my payment for $2000 and restricted my account claiming they need to verify my identity. I've had this account for over 30 years, the last 10 of which has been with MF. I've called in twice to find out what gives and both times I was told it would take 24 hours. The most recent call was to a rep named "Jack" who swore to me my Zelle payment would go through that day. I'll still maintain an account but I can't trust them to be my primary like I used to.

I submitted a loan application through one of the Midflorida mortgage Representative named Savannah Kane. They had a hard Inquiry on my credit and I requested them to look for an FHA loan. Its been 1 month now and I haven’t get even a call or email from them. Now I am looking for some other Bank to move forward for my loan. It is very irresponsible from a Bank that they are not followed up with the customer even after a hard credit inquiry. My score is above 800 and I don’t understand why they are so negligent on my application.

It’s just a bank. Nothing special. But when you walk into a branch they act if it’s a problem. And calling them they act as if it’s a huge inconvenience on their part. If you can use somewhere else I’d do it.

I needed assistance with my new auto loan. Megan was my customer service representative. After trying to link my bank to ACH setup we were having difficulty assigning the proper linkage. Megan was extremely helpful and so patient with me. After some time we were able to get the correct link. Megan is awesome. People of her caliber makes people believe in MidFlorida. Thank You!!!

I was currently in the Vero Beach Florida Location, and I was being helped by Krystal who claimed she has worked there for 7 years. I have 4 accounts with midflorida and have had them open for around three or more years. I have never had a missed payment, an overdrawn account, or any issues considering any of the accounts I keep there. I was just treated as if my business means absolutely nothing to your bank. I am going to be traveling into Ensenada Mexico doing missionary work, and since I hold a loan with Mid Florida on my Auto, I was trying to simply and politely get information about the process and receive a basic letter or a copy of the policy, as required by customs, to be able to take that vehicle across the border. Krystal refused to help. She was ugly about it and seemed to find joy in the fact that she was able to refuse me any help what so ever. She offered no advice or options on the matter and simply stuck her bottom lip out at me and shook her head back and forth as if I was crazy to even be asking. She said that she has worked there for seven years and never even heard of any such thing, as she was letting me know she was completely annoyed by my inconveniencing her. She told me that they refused to help me and said that she could not even give me any kind of information regarding what the actual policy is. I asked if she could provide a letter saying simply that Mid Florida had no such policy and she looked at me with a smirk, and once again stuck her bottom lip out at me while shaking her head back and forth with no vocal response. I said that I can't be the first person to have to figure this out as it is required by customs and she just sat there in silence shaking her head back and forth, shrugged her shoulders multiple times at me with a look of complete disdain at me. I asked her one last time if I could at least get a letter or a copy of the policies concerning Mid Floridas stance on this issue and she simply replied,Nope. I asked again one last time, so you are just refusing to help me, even with any information concerning the policy, and she just sat there staring at me with the same bothered look on her face, while shrugging her shoulders at me. I am appalled. I have never been treated in this manner at this institution and I am beyond disappointed with her and the managers unwillingness to provide or help me with any kind of a solution. This is not ok and I am extremely disappointed in the nasty attitude of someone towards myself that is supposed to be serving the people who use their services. I am transfering all of my accounts out of Mid Florida and will find a company who acts as though they care about continuing relationships with their customers.