MetroPCSReviews of metropcs.com

We bought a new phone for my wife,the girl that waited on us was on her phone crying and talking care of our new phone at the same time I should have stopped right there but I didn’t we left the store and went to our camp in Maine shortly after the phone died,we looked for a metro phone store but none in the area there was however a T-Mobile store,we were able to get the phone working again. We decided to switch to T-Mobile because there was a store close to us both at home and at camp.Imagine our surprise when we found out that metro had put a lock on our new phone,no one had mentioned that we needed to stay with metro for 180 days before we could change carriers,no contract,bought the phone outright but useless to us for 6months. Thanks Metro PCS for nothing

I’ve been with Metro Pcs since 2011. Tbh I’ve never had any significant problems and I’ve been able to get access wherever I go which is mostly the eastern USA.

Una reverenda porquería e llamado a servicio al cliente mas de 200 veces y no solucionan nada pero para cobrar son veloces ge dicen q la línea es ilimitada pero no te dicen que luego de un tiempo se pondrá lento en muchas oportunidades el tercer día de Aver pagado el internet no carga es decepcionante que en EEUU esto ocurra cuando se supone q el internet debería ser rápido

Been having problems with my phone since I returned back to GA went to Texas in October 2021 returned back to GA January 2022 too find out I can't use my phone inside of my House been to a local Store no help called Technical support no help was told to Buy another device mean while I can only use the phone if I have internet was told towers in the area was down been a customer since 2016 haven't had any problems until now have exhausted all Avenues With this Company this is my last Month with Metro no service Pc

The service used to be great on 5g. Now I'm having 55mbps download but 0.12mbps upload when it used to be 129mbs dl and 20mbps upload. Every since they bought sprint my service has been total BS. Ive been with metro PCS for a long time but I'll be switching soon enough.

I'm so unhappy with this company and their untrue data service they also Nickel Dime you to death on everything Petty.. HORRIBLE customer service... I really hope they improve so other customers don't deal with this. So sad 😔

I talked to a representative about my service having a bad connection and she told me LG is having a problem and agreed that I buy another phone but when I spoke with a supervisor he use his simulator and did trouble shooting and fixed my phone. Her name was Sophie and she is bad for business.

Absolutely horrid service when it comes to customers that have been approved regarding the Affordable Connectivity Plan. I was approved for this plan MONTHS ago, and my internet company (Vyve Broadband) was WONDERFUL with applying the credits. Then I go to Metro PCS to give them the approval number and I get someone that clearly had a language barrier and it has been almost 3 months and not one month of discount has been applied to my account. To add insult to injury, I have people telling me the person that used to have my number, her name is now back on my account in regards Caller ID. I called back to customer service and once again got someone that cannot understand English and after I explained everything to her, she sat there and “explained” from a script how the ACP works when I KNOW how it works, otherwise it would not be being applied to my current internet account! I told her all they need is the approval number and she goes on to tell me the name on my account doesn’t match my name…that’s EXACTLY what I had just told her! This was an error on Metro PCS on a technical side that I have account no access to and the whole purpose of my call was to find out how an old account holder ended up being named on my account when I clearly have the physical phone and the phone number. I was so frustrated, I could only hang up. I have no issue with who a company hires to oversee customer service, but I don’t think it’s too much to ask that there is no language barrier when a customer has an issue. In short, I have been approved to have my billed literally cut in half, and cannot get the discount because the people operating customer service cannot properly understand the language being spoken by the customer and the result is a plethora or errors being made to my account. Now I have weird calls from people asking for “Jaqueline”, and that is clearly not my name, but rather the person that used to have this number, but I have customer service telling me “the wrong name is on my account”, which is what I spent the first 15 minutes of the call explaining to them. It’s absolutely horrible to have a company make an error and not understand you are simply trying to get the error that THEY made corrected. After my experience tonight, I have no choice but to take my service up with another company. I feel totally helpless in this situation. Metro PCS really needs to do better.