Brandon
Posted
Average to Good
Website isn't very clear, turn around times are longer than I would have thought, requesting to actually communicate with someone from the company returns no response. But when you get your product, it looks great! So I guess that's the most important thing.
Response from Merchly· Nov 4, 2020
Hi Brandon, Glad you liked your finished items! So sorry if there was any confusion about our turnaround time! I checked your order receipt, and it gave an estimated delivery date of 10/15, but when I tracked your shipment it was delivered on 10/13....2 day early. Please let us know if you saw anything different and we will do all we can to correct it! We are available M-F, 9am to 5pm Eastern time by phone (866-522-4012), email ([email protected]), or chat on our website if you ever have any questions. If you reach out to us on a weekend or holiday, it might take us longer to get back to you but we will do all we can to respond the next time we are in the office!



