Great
10,501 reviews
Med MartHonesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Johnny L.
Posted
Check out was a little confusing.
Response from Med Mart· May 1, 2025
We appreciate your feedback and are sorry to hear that you found the checkout process confusing. We are always looking for ways to improve our customer experience, and your feedback will be shared with our team.
daniel C.
Posted
Stacy answered every question I had to perfection and was quite pleasant to talk to .it helped me on deciding which wheelchair was best for me thanks for all the help
Response from Med Mart· May 1, 2025
We're thrilled to hear about your positive experience! It's wonderful to know that you found Stacy's assistance helpful and that she was able to answer all your questions. We appreciate your kind words and are glad that you found the perfect wheelchair for your needs.
Gary
Posted
If I could rate this lower, I would. PO# 1000195705 - Invacare - CS600 Hi-Low Hospital Bed Extremely disappointed with what should be a no brainer and a great opportunity to take care of a loyal customer who has spent thousands of dollars at MedMart. Purchased a fancy expensive highly functional electric hospital bed from MedMart. We were very excited to get it for my brother. All was well until month 11 when the bed stopped working. Tried to get assistance to diagnose and waited nearly a month before we finally got someone who handed us off to their contracted service provider. We thought great, it's been nearly a month but at least now we can have it diagnosed and fixed. Well, guess again!!!!! Seems that products even under warranty don't get you a working purchase without paying a ridiculous service fee for several hundreds of dollars and then to be told the "warranty" does not pay for labor, only the parts. Are you kidding me... Was it getting dropped in a voicemail box where you are told that you have to give specific information or no one will call you back, or was it that NO ONE called us back (even after a month and several voice messages were left) after we left the accurate information that was provided on the original invoice, or was it again another delay in getting a response after reaching out to clarify why the contracted service company, who will NOT speak with you over the phone and insists on using email or their chat feature, wanted to charge us $260 just to come and look at the bed, the same company who would not offer assistance over the phone to try and assess the problem, or was it the final message, with only a few words.. "... labor is not covered under warranty," is the reason we will never purchase anything from this company again. I wish I could send back the expensive electric wheelchair that we purchased in March, because I would. No returns without penalty and forget it if after 30-days from purchase, because I would absolutely send it back just because of our experience with the bed issue. THINK TWICE BEFORE YOU PURCHASE FROM THIS COMPANY.
Response from Med Mart· Apr 30, 2025
Hi there, Gary- I checked your account with us to address the delay of a month before getting assistance and from what I could tell is that we assigned this and responded immediately with providing a tech company for you. I sincerely apologize if they lacked in timely communication. As a blanket response, no matter whom you would have ordered this bed from, labor is not included. This is standard practice and common with a manufacturer's warranty. We do offer 1 - 2 - 3 year in home protection plans that can be opted into and paid for at the time of the order. It's shown on the page of the item right before adding the product to your cart. You are also welcome to contact Invacare directly and speak with one of their techs as they may have more insight than what you told us that you did for troubleshooting. Being as though you've used the bed flawlessly for nearly a year, it sounds to me like it's out of calibration but nonetheless you need a working bed and we're happy to help further if we can.
Barry
Posted
Darrell was very helpful advisor selecting the best wheel chair for my needs. He was very professional and knowledgeable.
Response from Med Mart· May 1, 2025
We're thrilled to hear about your positive experience with Darrell. It's wonderful to know he was able to provide you with the support and expertise you needed to find the perfect wheelchair. We appreciate you taking the time to share your feedback.
Reesa M.
Posted
They advertise easy returns but they refused to allow me to return a lift to them. I had to get them to ship the Protekt STS Compact 500 Lift twice because the first one arrived damaged and unusable. When I finally got a good one I saw I needed a different type of sling. So I ordered two more slings. This delay put me past their 7-day return policy. I don't recommend buying from them and I never will again.
Response from Med Mart· May 1, 2025
We understand your frustration with the return process and the challenges you encountered with the lift. We strive to provide a seamless experience for our customers, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes.
Kathleen G.
Posted
Site easy to use and order from. When I called with a question, Shaun/Shawn was very helpful.
Response from Med Mart· May 1, 2025
We appreciate your kind words and are thrilled to hear you found our site easy to use and that you had a positive experience with our customer service representative. We strive to provide our customers with a seamless and helpful experience.
Casimir P.
Posted
The product they sold me has changed my life in the first 24 hours of having it the salesperson was awesome she actually saved me a lot of money by offering me a different product than what my doctor wanted and when my doctor seen it he said wow I'm going to have to recommend that the more people I just want to thank you
Response from Med Mart· May 1, 2025
We are so happy to hear that you are experiencing such positive results with your new product! It sounds like you had a wonderful experience with our salesperson, and we are thrilled that they were able to help you find the perfect solution. We are always striving to provide our customers with the best possible service and products, and we are grateful for your kind words.
R W.
Posted
Never arrived. You took our money but sent no bed.
Response from Med Mart· Apr 30, 2025
Hi there, We sent you tracking on your order yesterday. If for some reason you didn't receive that, please call us at 888-260-4430 x2 and we'll be happy to provide you the details!! Thank you!!
