Average
1,456 reviews
Medical GuardianHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
ovj
Posted
What a pleasant surprise. Excellent resources, proven user friendly, and a excellent price. My wife and I are house bound due to our limited mobility. She is 82 yr old and I am 83 yr old. We have had reason to us them 5 times in the last two months. They even called when my wife dropped her buzzier and the downward motion alerted the system.
carol M.
Posted
Horrible customer service!!!!! I was requesting to cancel my monthly service and the first call I made got no answer after being on hold for 20 minutes. I tried the website, which only allowed me to purchase an item--but had no provisions for cancelling service. I called again, this time connecting with "billing" and told them I would like to cancel. They disconnectted me! I tried again with "billing" and this time I was told I would be connected with the individual who could cancel my service after a "brief" hold. The "brief hold" was over 25 minutes, at which point I hung up. This is unacceptable!
Sherrie L. P.
Posted
I feel comfortable leaving my mom home alone knowing she has the safety if her little 24 hour companion her mini guardian!
J B.
Posted
I am well-pleased with the device I got for my elderly mother. She is also pleased and does not mind wearing it. The website is easy to use, and it is easy to make updates for contact lists, etc. I can also check if the battery has been charged, which is very helpful since I live away from her.
GAIL Z.
Posted
Feeling safe and knowing that they are there at all times is a wonderful feelings. I am so happy that medical guardian is around my neck . 1
Billy W.
Posted
Everything working fine.
Patricia B.
Posted
Paramedics were quick to respond when I fell and couldn't get up. It has now been more than 6 months since I've had a fall (PT worked). However, I don't recall the device asking if I need assist (when I did fall). I had to push the call button. Would not help if I fell and was conked out.
customer
Posted
The device works! The comfort I have knowing that the device works is tremendous. Mom unknowingly activated the button and apparently didn't hear the auto reply or the phone call. I was out without my phone and so they couldn't reach me, so they called EMS. I had just returned home and very shortly thereafter EMS was knocking on our door. After welcoming them in and verifying with Mom that she was fine and that the button was mistakenly activated, they professionally departed with positive wishes. So, thank you for the knowledge that when needed, your system works as intended.
