Debby L.
Posted
great customer service
when I set up my moms medical guardian necklace / monitor, customer services was very helpful.. answered my questions. very knowledgeable which made it so easy.

Average
1,456 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Debby L.
Posted
when I set up my moms medical guardian necklace / monitor, customer services was very helpful.. answered my questions. very knowledgeable which made it so easy.
CHARLOTTE G.
Posted
have not had to use it but it helps myself and my family to be assured help will come if needed. i would however like to change my plan a little expensive .would like to know how i can do this .
Response from Medical Guardian· Dec 12, 2016
Hi Charlotte, Thanks for reaching out! If you'd like to learn more about our different plans, simply call our Client Services Team at 1-800-313-1191 and they will be able to explain all the different options available to you. We hope this helps, Charlotte, and we hope you have a great day!
Bettyann B.
Posted
After one month, we tested.....None of the thee units worked. That was very concerning!! During that month, I felt confident that I was safe and secure. Obviously, that has me questioning the product. We will retest again soon. I will add that the customer service was very kind and made sure all devices were then in working order. I am thankful I had no need for the services before we did that retest, I would have been helpless!
Response from Medical Guardian· Dec 13, 2016
Hi Bettyann, We are very sorry to hear that your systems did not work when you tested it, and that is very concerning to us as well. To make sure that you are protected in your home, please call our Client Services Team at 1-800-313-1191. Along with testing your system, they can also send you a replacement system should that be necessary. We're glad you reached out, Bettyann, and we'll work to ensure that you are protected!
Florence Barnes and F.
Posted
Everyone that I had any dealings with were super nice! They talked me through all the steps and even had us do a couple of practice calls. So far it is just what we were looking for and very inexpensive. I would recommend it to anyone looking for this type of device.
Mary Alice P.
Posted
response has been imediate
Marilyn K.
Posted
Only two suggestions, and both are regarding the lanyard. Waterproof or watershedding would be great. Also, the color: the grey looks like dirty white where it shows at my neckline--wouldn't a flesh tone be better?
Response from Medical Guardian· Dec 12, 2016
Hi Marilyn, Thank you for your feedback! You bring up some good points, and those are suggestions we will definitely keep in mind going forward! Thanks again, Marilyn, and we hope you have a great day!
Rosie W.
Posted
Recently I called for the monthly test and it rang 8 times before someone answered. If it had been a true emergency it could have meant the difference between life and death!!
Henry P.
Posted
Very happy with Medical Guardian, quick response at all times.