Mechanic OutletReviews of mechanicoutlet.com

Pretty great and quick service

When online credit app completed, “thanks, we won’t keep you waiting’ pops up. No contact for several hours, finally had to call the company. Great after that, but your message should be tweaked a little .

To start the order of my 2 post lift was placed online. I have never made a big purchase like this online. After making the purchase on a Sunday evening, I saw the purchase go through on my credit card. I never received a confirmation email or phone call. I had to call and inquire if the purchase went through. When I called I was assured it had gone through and the lift would be shipped the next day which was a Tuesday. I was told they would email a tracking number as soon as it shipped. Wednesday afternoon I called to get the tracking number and was told it had not shipped yet. I again called on Thursday and had the same response, again I call Friday and get the same response. I called Saturday morning and was told the shipping company forgot to pick it up. I advised them that if I did not have a tracking number By Monday morning I would request my money back. I called back late Monday afternoon and they gave me a tracking number. I tracked the shipment and met the driver at my shop. I unloaded the package and dropped it, The driver left and I proceeded to unpack the cellophane wrapped lift. I realized then there was no power unit as described in the online order. I called that day to speak with the sales rep. He advised me that it had to be lost on shipping. They were going to look for it. This was Thursday. I called again Friday. I was then told if they couldn’t find it, they would send me out a replacement. He would email me with the tracking details. I never received the tracking info. I called again Monday to be told they emailed me the tracking. I advised I did not receive the email. Tuesday I got a text and a email with the tracking and finally recieved the power unit a few days later. The lift I received is great. It works as promised and was a great value for the money. The experience on the other hand would definitely make me choose another company to buy from in the future.

Outstanding service from Rudy Muro!

Just what I needed.

Great!! Service and Awsome Staff. They went above and beyond to accommodate me.

VERY HELPFUL!!!

Good service at a very good price. Kristi was very knowledgeable