McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.· Mar 23, 2026

Hi, Ryann! Thank you so much for taking the time to leave us a review! We're so sorry to hear these towels did not meet your expectations, and that the quality has been disappointing. Our Customer Experience Team will be reaching out to you so we can review and assist!

Response from McGee & Co.· Mar 12, 2026

Hi, Miki! We’re terribly sorry to hear about your experience. The misinformation you received and the lack of support you encountered are not acceptable, and we take full responsibility for that. Your feedback is extremely valuable and will be shared with our teams so we can improve moving forward. In the meantime, a member of our Customer Experience Team has reached back out to you in the same email thread to resolve this and make things right immediately! Thank you for your patience, and again, we sincerely apologize for the frustration this caused.

Response from McGee & Co.· Mar 9, 2026

Hi, Heather. Thank you so much for taking the time to share your experience, although we are terribly sorry to hear it was not positive. A missed delivery after you cleared your day, followed by a difficult interaction when you sought help, and a response from our team that didn't meet the moment - this fell short of the experience you deserved, and we take full responsibility. We also hear you on accessibility. Being able to reach a real person when something goes wrong matters, and it's something we are actively investing in as we build out an elevated phone support experience. Our Customer Experience Supervisor will reach out to you personally. Your trust means everything to us, and we look forward to the opportunity to make this right!

Response from McGee & Co.· Feb 26, 2026

Hi, Jen! Thank you so much for sharing your thoughtful feedback! We truly appreciate it. We're incredibly sorry for the frustration you experienced trying to schedule your rug delivery. We understand how disappointing it must have been to learn about the limited delivery windows after your purchase, especially for an item of this price and size. That’s not the kind of experience we want anyone to have! While we don’t have direct control over the availability of local delivery agents, we fully recognize that these partners are an extension of the McGee & Co. experience. When something feels inconvenient or disjointed, it reflects on us, and that matters. We are actively working with our delivery teams to improve flexibility, communication, and overall coordination so the process feels seamless from start to finish. I do see that our team is currently working with Metropolitan to secure a delivery date outside of the typical Tuesday/Thursday window, and I’m glad they were able to make an exception. That said, we know it shouldn’t require extra effort on your end to make that happen, and we’ll continue pushing to make this smoother moving forward. Thank you again for the candid feedback. It helps us identify where we need to do better, and we’re committed to improving this experience for you and for future customers.

Response from McGee & Co.· Feb 23, 2026

Hi, Jared! We're so sorry to hear this has been your experience. We completely understand how frustrating it is to keep receiving a catalog you don’t want, and we certainly don’t want to contribute to unnecessary waste! We’re not currently seeing any prior requests tied to your review, but we’d really like to get this taken care of for you. If you can email us at [email protected] with your full name and mailing address, we’ll make sure you’re removed from our catalog list as quickly as possible. We also appreciate the feedback about your experience with our AI support. We’re actively working to improve it so simple requests like opting out of a catalog are handled smoothly and without frustration. Thanks again for your feedback!

Response from McGee & Co.· Jan 6, 2026

Hi, Karnika! Thank you so much for reaching out to us. It looks like our Customer Experience Team has assisted you with this issue. If there is anything else you may need, please do not hesitate to reach back out in the existing thread we have - we are always here to help!

Response from McGee & Co.· Jan 5, 2026

Hi, John! Oh, no! We are so sorry to hear this. Please reach out to our Customer Experience Team with photos we can review - we are eager to make this right and get this resolved for you right away!

Response from McGee & Co.· Dec 11, 2025

Hi, there! Thank you for sharing this feedback. We sincerely apologize for the experience you’ve had and completely understand the frustration and disappointment here. With an order of this size, and the trust you placed in us, you absolutely should not be left waiting without clear communication or updates. We have been experiencing a very high volume of inquiries, but that is not an excuse for delayed responses or the difficulty you’ve had reaching someone. You deserved timely, proactive communication, and we're truly sorry that hasn’t been your experience. We have requested additional information from you here so we can reach out directly and get you an answer and resolution ASAP. We're committed to making this right for you!