McAlister's DeliReviews of mcalistersdeli.com

I bought Ultimate Nachos and the staff member taking order was very helpful in making suggestions. The chips and everything about the nacos were fresh and crispy. Taste was ideal.

We ordered food online and picked up in store. My daughter did not check the bag and we were missing a sandwich and the toppings for the ultimate nachos. Our error for not checking but their error for not checking outgoing orders. I called immediately and spoke with manager who said bring in receipt and they will give me store credit. I didn't want store credit, I wanted a refund for the missing items. I go to store next day with receipt and wrote managers name on receipt. Asked for manager when I got there and some kid comes up, doesn't greet you at all, etc. He had to call I think José. He reimbursed me for sandwich and regular nachos. My receipt showed ultimate nachos as well as me telling him, said I ordered and paid for ultimate nachos and thats what i should be reimbursed. I was not looking to get entire order reimbursed only what i paid for and didnt get. He shorts me 15 cents on nachos and also the tax for two items. Errors occur but this entire experience has shown me what restaurants to avoid. They really need to get some customer service people who know how to interact with customers whether good or bad.

McAlister’s as a company has little to no regard for the customer. After almost always having something wrong/missing with my orders (and receiving poor attitude or complete indifference from staff when the mistakes were politely brought to their attention), I stopped visiting on a regular basis; but I had plenty of “rewards points” accumulated over the years that I had never used in my account. It was never clearly communicated, nor did I receive any sort of notification/warning, that points expire. But recently I saw that my rewards balance was zero. I contacted customer support and was met with indifference, even though it seems unreasonable to delete thousands of points with no attempt at communication or warning to a customer first. They refused to restore the points, even as a one time courtesy, which just illustrated how little they value their “customers”. Frankly, I am disgusted by this company’s blatant disregard for those who patronize their restaurants, and I vehemently recommend AGAINST ever visiting this company’s establishment ever again.

First time going and my husband and I were very impressed. He had a salad and I had the French dip sandwich. Very good and service was outstanding.

Received incorrect order of sandwich with dried out roast beef, skimpy slice of turkey and soggy tomatoes. Received Memphian instead of New Yorker. Employee behind the pass-through window with no hair restraint eating and drinking. While it was a disappointing experience, the wild crows seemed to have enjoyed the Memphian sandwich I gave them. Never again Hot Springs, AR location.

Love our McAlister's Deli here in Killeen, TX! Very friendly, professional staff, and their meals are always delicious! However, the company website "app" is extremely difficult to use from my iPad. Have to use excessive navigation to correctly place an order. When I eventually got to the 'shopping cart', the order was incorrect and I had to try correcting it. I eventually just closed the 'app' and placed my order in person. Would've given McAlister's a "5", if the company's 'app' was easier to use on my tablet.

Manager very rude! Can't even put an order together right!

Thought I had ordered from Allyne Park location, but failed to hit place order button. The manager checked other locations to see if I had chosen wrong location, upon my finding I didn't place order, he placed my order and even brought it to the car after providing water for my dog. Excellent service and great food. Thanks to the manager at St Rd 135 McAllister ! Thanks for helping an old lady.