McAlister's DeliReviews of mcalistersdeli.com

I ordered a cup of Broccoli Cheddar Soup to eat at home. It takes me 35 minutes each way. I heated my soup to eat it. The soup was weak, watery, and nasty. It tasted like they took one cup of soup and made three times that amount. Cleveland, MS

I got a 1/2 sandwich and soup. The sandwich was a half of a croissant. So tiny they could not put a whole tomato slice. It was cut in half. 3 pieces of lettuce the size of parsley leaves. And maybe 1/2 tablespoon of chicken salad. Lunch and drink was over $16. Will go to Chik fil a next time for less money.

Food and service excellent today. The topper was the “Mardi Gras” cookie…I hope that remains on the menu for awhile.

I want to share my recent experience with McAlister’s Deli’s rewards program, which has been pretty disappointing. I had accumulated almost 2,000 points over time, mostly because I only visit occasionally when I’m really craving their chicken tortilla soup. When I finally checked the app to redeem my points, I found out they’d all been wiped out because I hadn’t used them in the past year. In today’s economy, with food prices rising, a lot of people save their reward points for times when money gets tight—like during the holidays when they’re juggling bills, gifts, and gas. Unlike other places that let you hold on to your points, McAlister’s just erases them if you don’t visit often enough, which really defeats the purpose of a loyalty program for occasional customers. Overall, it’s been a negative experience, and I think other customers should know that McAlister’s points won’t be there when you need them most. I can’t recommend their rewards program under these conditions.

Ordered on app with the National Sandwich Day offer of buy one get one 50% off of your favorite sandwich. No caveats regarding the order. Picked up and was charged full price for both sandwiches. Questioned the server and was told it didn't apply to "deluxe" sandwiches and one of ours was in that category. Double checked the offer-it said nothing about there being exclusions.

How to pick up order for 6:47 upon entering the store and asking about the order. I was told 5 minutes 5 minutes go by 10 minutes go by I asked about my order and was told 5 minutes I finally got the order at 7:05. Every time I go there in the evening the orders are never ready. When you rely on deliveries for a living you expect to have the order ready or at least close to being ready they outright lied to me I would never come in there in the evening time during the day the staff is great The pickups are great no problem every single time I go there in the evening time there's a 10 to 20 minute wait I will never pick up from there again in the evening time ever.

I would like to personally thank Brenda at the Crestview, Fl location for fixing my order. She very nice and polite and made sure that my order was correct this time. She was so kind she even threw in a cookie!😊

Placed a take out order at the River Oaks Mcalister in Flowood, MS. Once at home found part of order was not in the bag (2 potato salads and pickle spears. Call the store and the spoke to manager and she wanted to place blame on everything, but her employees. She said she was short handed. That sounds to me like management problem. They wanted me to drive back to store to pick up the rest of my order. I told her I would not. I pain &38 on the order so they made money off of me. I will never step foot in that Mcalister or probably any other one. I will take my business to Newks, at lease I will be treated fairly.