MBFS USReviews of mbfs.com

Avoid Mercedes-Benz Finance, they are low knowledgeable following only company interes, they don't after their costumer 5%, with poor quality at used cars faulty cars and body quality. I can say after owning 4 cars that this brand in UK is the lowest quality managed by people without experience, and low costumer satisfaction. Take care guys

After handing back a near perfect car below the agreed mileage I was invoiced for charges over £700. I argued with MBFS as its within their return standards listed on their site but these standards come with additional terms for example small dents under 5mm are allowed except dents on high profile panels ie boots, bonnets, wheel arches,etc are not acceptable. So you can have a small dent 5mm except it cannot be on any panel of the car. MBFS are not a member of any leasing authority like BVRLA so there is no third party to lodge a complaint through. It baffles me as they could charge an extra £20 a month to cover these costs and no one would argue but these charges at the end of lease leave a bad taste and stops repeat buyers. If you have to buy a Mercedes please do not lease.

I wish to warn other customers not to use Mercedes for personal leasing. Of the big brands, Mercedes offer lower lease deals, in my opinion, to make their money via the returns process. I started a 2-year personal car lease with Mercedes finance September 2019 (Entry model A class, paying over £8000 across the duration with the deal including 3 free services). The car was collected September 2021 in good working condition with general wear and tear as would be expected (few minor scratches). Mercedes arranged the BCA to collect originally (and inspect the car) prior to a secondary inspection by Mercedes once they received the car. 2 weeks after collection I received an invoice of £2000 for repairs and damages for a few minor scratches/scuffs, 1 tiny screen crack (less than 40mm), and a small dent. I disputed this financially crippling invoice with no luck and am now engaging with the financial ombudsman. Upon initial inspection by the BCA I was not provided a cost (to dispute) the minor findings but informed they should not exceed £1000. The secondary inspection, following 80 miles travel by the BCA, included new issues that were not recorded on first inspection (now larger cracked screen, additional dents) and totalled £2000. The images to support the findings were inconclusive and £800 were new issues that could have happened in the drive from my house to Mercedes (who took the BCA word for this and billed me despite no evidence these damages existed at point of asset transfer on my drive). In addition, I had equity in the vehicle having paid for 20,000 miles but not used them all due to working from home during the pandemic. I tried on numerous occasions, during the height of the pandemic, to reduce my mileage payments and Mercedes refused. The car was also returned with a free service (worth £400 still included) as despite me paying for 3 free leases, Mercedes only let you service the car once a year. I have since seen they are looking to sell my car for almost £23,000. Mercedes finance have been extremely unhelpful, inflexible and hard to contact throughout the lease. They offer affordable lease deals (vs their competitors) clearly with the intention to overcharge customers on return of their vehicles.

Dreadful experience with this company. I leased a Mercedes Gla through them and on completion of the lease they had the car fully inspected by a Rep from BCA at my house on their behalf. Only issue reported was scuffing on alloys….on a 4 year old car. Subsequently An invoice for over £1000 arrived including refurbishing/replacing alloys bug also dents - when we’re not present when the car was inspected in front of me. I raised a complaint but they are not interested and threatened a debt collection agency if not paid in 3 days. Appalling. I was a repeat customer of Mercedes but will never use them again. Would advise anyone reading this to avoid leasing through them or and company that use BCA for inspections.

I made a $7000 lump sum payment in August toward paying off my Mercedes. Then in September MBFS took another unauthorized $7000 from my bank account plus the normal payment which not only paid off my car but left them owing me money. After numerous phone calls and being lied to about when they would reimburse me, I still don’t have a check. I’ve been trying since September 21st to get the $7000 returned. This is unacceptable and I agree with the other negative reviews. They are an unscrupulous company and I will never do business with them again. This in my opinion puts a stain on the entire Mercedes company.

Terribili, ho un leasing dal 2018 sempre puntuale con il covid avevano dato la possibilità di sospendere la rata a giugno 2021 chiamano dicendo che avrei dovuto ricominciare a pagare ma hanno omesso di avvisarmi che c'era la possibilità di posticipare i pagamenti a fine dicembre. Chiamo e scopro che la notizia era sul loro sito peccato che come minimo avrebbero dovuto inviare un'email per avvisare dato che non visito il loro sito tutti i giorni. Invio per per chiedere di aderire alla proroga e non rispondono dopo 5 pec lette nessuno risponde assurdo! Dovrebbero vergognarsi per la scorrettezza!!!!

I have had a new S580 on order since last fall and understand all about the pandemic and issues related to that! I have decided to buy my current 2018 S560 in addition to two new S580's. This has been the most painful experience I have had trying to buy something! after buying some 50 plus new MB's over the years it could cause me to buy as much elsewhere as possible!

I was told by the dealer I could not have the vehicle discount unless I took out a loan on the vehicle. I was assured by the dealer there were no penalties if I paid the loan off early and called Mercedes benz finance to also confirm there were no penalties if I paid the loan off early. However they both lied to me as 4 months into a 24 month loan I got a settlement figure and it included almost 12 months of interest!! BEWARE THIS COMPANY WILL LIE TO YOU I am now going to persue this with the financial ombudsmen if I am not satisfactorily reimbursed