Mattress FirmReviews of mattressfirm.com

Only giving one star because you can’t select zero...it is two weeks after estimated delivery date...tried to contact several times now...phone automated only...tried to chat on their site..bot only...emailed and received nothing back

They told me that my mattress will be delivered today Monday May 12,2020 now they're saying pushed back because of Coronavirus but they was quick to take my money when I call the store the store associates are very rude and disrespectful I'll never go back to Mattress Firm again I would not even give a them 1 star but I had to choose something

Worst online purchase experience of my life. Delivery was pushed 16 days and I was not notified. Virus provided as excuse for not being able to speak to customer service after days of trying. Broken message system provided makes you pick from six options rather than write your own. None of them applied. My text message to a local store was not answered for two days. Someone eventually called and couldn't answer my question because he had no access to the system, but he did manage to chastise my temper and inform me he attempted to update me on the delivery date but i didn't answer my phone. "Did you lose my email address?" Um, no. Right now, I have no idea if I have a mattress on order or not, or when it might be delivered. I buy everything online, and this experience has me in tears. SHOP HERE AT YOUR PERIL. UPDATE: I was never able to speak to a person about my order. Two days later, I received an email that it was cancelled - one if the six options mentioned. I assumed they would call, and I could explain I wanted to change to something available sooner. They didn't call. This pandemic is hard on everyone, but a retail outlet should not refuse any - ANY - human phone contact on a purchase worth hundreds of dollars.

Horrible Customer Service I am involved with a Non Profit that purchases mattresses and beds for individuals coming from homelessness to housing. We decided to use Mattress Firm our first two orders went ok. The 3rd has been a nightmare. Could not reach the store or manager to place the order. Did not receive call back or return email to multiple inquiries for assistance with the order. Finally reached manager who had poor customer relation skills he sent a link and I paid in advance online for a queen size mattress and platform frame which was not delivered on promised date. No call or email on delay. Never received a communication on status. After missed delivery date called and emailed leaving messages. No return call or email. Looked up managers cell number. Called him. He was not helpful. The manager showed no concern for the situation . Finally was told that I could get a truck drive to their warehouse in Carrollton and pick the mattress up myself. It was supposed to come with free delivery. Absolutely no follow up communication. I cancelled order went to Sleep City ordered and had the mattress delivered same day. Mattress Firm cares nothing about customer service. I checked one star but they deserve a 0. No mattress, no refund and had to go elsewhere to fulfill the need. Not to mention our client slept on the floor for an additional two weeks after getting into his apartment. Never will use Mattress Firm again.

DO NOT DEAL WITH THIS COMPANY. THEY DO NOT COMMUNICATE AND YOU DONT EVEN KNOW IF THEY ARE STILL IN BUSINESS. DONT WAST YOUR TIME OR MONEY.

I ordered a mattress through Mattress Firm web site! I was quoted 3 to 5 day arrival via FedEx. I agreed and I cancelled a mattress from another company that was going to take longer. So I wait, after 7 days of not receiving any tracking info and my order status showing as shipping TBD to be determined, I tried calling the 800#. This number never answers, it's looped to just give you canned answers, tells you to email them and then disconnects you! So I emailed, a total of 4 times over the course of another 5 or 6 days and never received a response. I tried to get back on chat on web site several times and as soon as you start to explain about a problem they give you the email address and disconnect the chat! Their excuse, they are overwhelmed with Covid 19. But they have a special team dedicated to handling concerns and inquiries. I had signed up for a mattress firm credit card. I called and cancelled it, I have yet to receive a response from my emails. I can't cancel my order because no one will respond. They will gladly take your money and sell you something though, sales lines are fully open! So I found the link to review, after submitting my review I received an email saying that it would be reviewed to see if it met their standards. Well guess what, they rejected my review. So it's been almost 2 weeks since I've ordered and I have no ship date and no response and no way to cancel. This company is a bunch of moronic losers! Funny how they can take time to review my review and email me twice regarding it but they refuse to email me or call regarding my order that was promised to arrive in 3 to 5 days. Never Never again will I trust this company.

I just wanted to thank Sarah Brown at the Alabaster store in Alabaster Alabama She was very helpful it was a great experience doing these trouble time. Not only did she sell me what I needed for a great Price,she Also loaded it on my truck and made sure it was secure before I left thanks so much.

I called mattress firm and placed my order with a sales guy on Sat April 4th and he promised it is free delivery on the following Monday, April 6th. On Monday, there was no delivery so I said oh, may be due to Corona virus everything is slow, so on Tuesday I called the sales guy’s number and he responded that he doesn’t know why it wasn’t delivered and after a couple of calls he concluded they were out of stock and had upgraded to a mattress that wouldn’t have worked for me. I ordered firm and he upgraded to medium which I don’t want. To cut everything short, the new delivery date was now planned for April 18th and the mattresses were to be delivered to a warehouse meaning there was no one available to accept the mattress on a weekend. Now my nightmares begin, I called and sent email to cancel and it wasn’t called. I went to Ashley and bought mattress and they were delivered in 2 days. I still don’t have my money back from Mattress firm. No email replies, no call back. Please be ware of this. I can only share my problems but I cannot tell you what to do. Once you order, they don’t care about you. Mattress Firm, please refund my money back. / Eric Today is May 06,2020 and I still don’t have my refund from Mattress Firm. For anyone who doubts me, good luck. Finally on May 07, I have received my Money back. Good luck every one but I will never buy from Mattress Firm and will not recommend them to anyone, Ashley’s were spot on.