Poor
630 reviews
Mattress FirmHonesty, pricing, process and quality scores appear once 5 customers have rated them.
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Mattress Firm (mattressfirm.com) has 630 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
630 approved reviews, newest moderated first
Rick
Posted
The salesman was a great help with what we needed.
Response from Mattress Firm· Oct 7, 2026
Hi Rick, thank you for sharing your experience! We’re glad to hear the salesperson was helpful and made it easier to find what you needed. We appreciate you choosing Mattress Firm! - Cheryl
Misti
Posted
The gentleman that assisted us was very nice and pleasant to work with.
Response from Mattress Firm· Oct 7, 2026
Hi Misti, thank you for sharing your experience! We’re glad to hear the team member who assisted you was kind and pleasant to work with. We appreciate you choosing Mattress Firm! - Cheryl
Claire H.
Posted
I bought the original Purple mattress and it was a great experience from ordering to delivery. My new bed is such an upgrade and I’ve already noticed a difference in my sleep quality.
Response from Mattress Firm· Oct 6, 2026
Hi Claire, We are so glad to hear that your experience with ordering and receiving your new mattress was a success. Thank you for sharing your positive feedback with us! We appreciate knowing that your upgraded bed has already helped improve the quality of your sleep. - Miles
Roy
Posted
Great customer service
Response from Mattress Firm· Oct 6, 2026
Hello Roy, We are happy to learn you had a positive experience with us! Thank you for sharing your review. -Leo
Deborah
Posted
Jeremy provides exceptional customer service! I will be referring my friends and family for their mattress needs. I highly recommend him and the store
Response from Mattress Firm· Oct 6, 2026
Hello Deborah, We are happy to hear that you had such a wonderful experience with our team member! We appreciate your kind words, and we look forward to helping your friends and family with all of their sleep needs. -Leo
Rachel
Posted
I had a really great experience buying my new mattress. Michael was very friendly, helpful, and knowledgeable. He took the time to explain everything and answer all my questions, which I really appreciated. He was very informative and made the whole process quick and easy without any pressure. I’m very happy with my experience and would definitely recommend Michael!
Response from Mattress Firm· Oct 5, 2026
Hi Rachel, We are glad to hear you enjoyed your shopping experience. Thank you for taking the time to share your feedback with us. We are happy to hear that Michael provided clear information and answered all of your questions thoughtfully. -Miles
Sherry
Posted
Our sales representative was very informative, very polite and made the process extremely easy. I believe he worked with us to get the best price available. Delivery was very prompt. Have not received the product yet so I can’t comment on that process.
Response from Mattress Firm· Oct 5, 2026
Hi Sherry, thank you for sharing your experience! We’re glad to hear your sales representative was informative, polite, and made the process easy, and that delivery was prompt. We appreciate you choosing Mattress Firm and hope everything continues to go smoothly once your product arrives. - Cheryl
Zino O.
Posted
Very helpful finding what I needed
Response from Mattress Firm· Oct 5, 2026
Hi Zino, thank you for the great feedback! We’re glad our team was able to help you find what you needed. We appreciate you choosing Mattress Firm! - Cheryl
