Poor
630 reviews
Mattress FirmHonesty, pricing, process and quality scores appear once 5 customers have rated them.
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Mattress Firm (mattressfirm.com) has 630 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
630 approved reviews, newest moderated first
George
Posted
So far very pleased let you no more after delivery Ty
Response from Mattress Firm· Oct 13, 2026
Hi George, We appreciate your positive feedback and are glad you had a great experience. Thank you, Leo
Ben
Posted
Kelvin has been a phenomenal person to deal with - he is the reason we chose mattress Firm. Knowledgeable, patience, and cares about his customers.
Response from Mattress Firm· Oct 13, 2026
Hello Ben, We are glad you enjoyed your experience and appreciate your kind feedback. We are happy to hear that our team member's exceptional patience and dedicated care made such a positive impression on your decision. Thank you, Leo
Paige
Posted
The manager was very helpful and knowledgeable
Response from Mattress Firm· Oct 13, 2026
Hello Paige, We are so glad to hear our leadership provided expert, helpful care. Thank you for sharing your review of our services. Thank you, Leo
Banita
Posted
The Mattress Firm agent Kelvin was most pleasant and deeply concerned with my sleeping concerns! His focus was mainly on how comfortable I was with the few mattresses I tried! My total experience within the store was 👍🏾great!!!
Response from Mattress Firm· Oct 13, 2026
Hi Banita, We are happy to hear that you had such a wonderful visit at our store. We always aim to focus on your personal comfort and find the ideal fit for your rest needs. Thank you very much for sharing your positive experience with our team. We appreciate your feedback and look forward to serving you again in the future. Thank you, Leo
Ken
Posted
Maverick did a really good job explaining all the features and benefits and the differences of the mattresses my wife and I were looking at. Very knowledgeable, not pushy at all, and gave us room to test the mattresses without any kind of “stalking“ that you get sometimes from sales people.
Response from Mattress Firm· Oct 13, 2026
Hello Ken, We are glad you enjoyed your experience with our team member while selecting a new bed with your spouse. We appreciate your positive feedback about the informative, patient, and comfortable environment provided during your visit. Giving our visitors the space they need to make the right decision without feeling pressured is very important to us. Thank you, Leo
Stacey
Posted
Alex did an amazing job working with me and walking me through my decision. I was very indecisive, but he made sure to go through everything and explain the differences in the mattresses. He wasn’t pushy about the more expensive ones and had me try out numerous ones to see what fit me the best. I would recommend Mattress Firm to friends and family. I would also tell them to ask for Alex because he made it such a good experience for me.
Response from Mattress Firm· Oct 13, 2026
Hello Stacey, We are happy to hear that you had such a wonderful experience finding the perfect bed for your needs. Navigating so many different options can certainly feel overwhelming, and we are glad that our team member provided the patient, knowledgeable guidance necessary to help you make a confident choice without any sales pressure. We truly appreciate your support and look forward to serving you again in the future. Thank you, Leo
Elizabeth
Posted
The service was great and the price was fair. A little expensive but I hate to bicker so it is what it is. My husband and I bought two beds at this same Mattress Firm about 7 years ago and my sister bought a mattress there probably 6 years ago. I liked their attitude then and I liked it today. Jeremy was not pushy or overly aggressive. I can’t stand sales people that just won’t stop talking. So, good experience and I recommend going there before making a decision. Especially if you are considering a purchase online. You will probably get an expensive piece of foam from an online retailer.
Response from Mattress Firm· Oct 13, 2026
Hello Elizabeth, We are glad you enjoyed your experience with us and truly appreciate you returning to our store after all these years. It is wonderful to know that our team provided a relaxed, pressure-free environment that allowed you to shop comfortably. We value your long-standing loyalty, as well as the trust your family has placed in us over the years. We also appreciate your honest thoughts regarding our pricing, and we are pleased that the overall quality and service made your visit worthwhile compared to ordering sight unseen. Thank you for taking the time to share your positive recommendation for those considering a new mattress purchase. Kind regards, Leo
Bonnie H.
Posted
Great service
Response from Mattress Firm· Oct 12, 2026
Hi Bonnie, We are glad you enjoyed shopping with us. We appreciate your kind words about the service you experienced. Thank you for sharing your positive feedback with us today. - Miles
