Excellent
214 reviews
Matthew Mercury WatchesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Swiss movement | Handmade watches| Designed for timeless elegance
Matthew Mercury Watches (matthew-mercury.com) has 214 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
214 approved reviews, newest moderated first
Chris
Posted
Excellent quality, excellent experience. I had a few questions prior to purchase and the team was very responsive.
Response from Matthew Mercury Watches· Aug 21, 2026
We’re delighted to hear that your experience with us reflected the same attention to detail we put into every timepiece. It was our pleasure assisting you along the way. We wish you many memorable moments with your new timepiece. Warm regards, Matthew Mercury Team
Orbin j R.
Posted
I couldn't be happier with my experience! I originally ordered a white rubber strap, but when it arrived, the color just wasn't quite right for me. I reached out to customer support to see if I could exchange it for a red one, and they went above and beyond. They handled the entire exchange process effortlessly, providing a prepaid shipping label and sending out the new red strap at no extra cost. The replacement arrived quickly, looks amazing, and the quality is top-notch. It’s rare to find customer service this attentive, helpful, and hassle-free. I highly recommend them and will definitely buy from here again!
Response from Matthew Mercury Watches· Aug 21, 2026
Thank you for your wonderful feedback! We’re delighted to hear that everything went smoothly and effortlessly. We sincerely wish you many unforgettable moments ahead with your new timepiece! Warm regards, Matthew Mercury Team
chris B.
Posted
Fantastic customer service! Lisa from the Matthew Mercury Customer Care Team, went over and above to make sure my my beautiful Dan RED watch and Insignia fountain pen arrived right on schedule. She kept me updated and was proactive throughout. I can honestly say I've never encountered better customer service than this. EVER! Both items are beautiful, and I couldn't be more pleased. Thank you Matthew Mercury for such a pleasant experience.
Response from Matthew Mercury Watches· Aug 19, 2026
Thank you for such a wonderful review! We’re truly delighted to hear that both your Dan Red and Insignia Fountain Pen arrived in time and that you’re enjoying them. We sincerely wish you many unforgettable moments ahead with your new timepiece! Warm regards, Matthew Mercury Team
Dwayne B.
Posted
Very nice watch bought the red with white face dressed it up with a pinstripe suit on and I can dress it up or down. It feels good. It looks good. It’s very classy for the price is the best thing that I’ve bought in the last 30 years.
Response from Matthew Mercury Watches· Aug 19, 2026
Thank you so much for such wonderful feedback! We’re delighted to hear how much you’re enjoying your new timepiece. To hear that it’s one of the best purchases you’ve made in 30 years is an incredible compliment and means a great deal to our entire team. We sincerely wish you many memorable moments ahead with your Matthew Mercury timepiece. Warm regards, Matthew Mercury Team
Jack L.
Posted
Lovely watch. All aspects as advertised, and delivered on time.
Response from Matthew Mercury Watches· Aug 12, 2026
Thank you so much! We’re delighted to hear that you’re enjoying your new timepiece. We sincerely wish you many wonderful moments ahead with it. Warm regards, Matthew Mercury Team
Wishonman
Posted
I’ve got nothing but admiration for the Matthew Mercury watch company. I purchased a wonderful watch for a special birthday. The website photos drew me in and it didn’t disappoint. The emails were accompanied by instant replies (thank you Lily). The delivery from the US was just over a week so very impressive. So a 5 star purchase and would recommend to anyone. Thank you,
Response from Matthew Mercury Watches· Aug 12, 2026
Thank you so much for your wonderful review! We’re truly delighted to hear that your timepiece made such a special birthday even more memorable. We sincerely wish you many wonderful moments ahead with your new timepiece. Warm regards, Matthew Mercury Team
Jon M.
Posted
I like the watches, and Mike helped walk me through resetting the chronograph to zero. Good customer service!
Response from Matthew Mercury Watches· Aug 13, 2026
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your watches and that Mike was able to assist you. We sincerely wish you many wonderful moments ahead with your timepieces! Warm regards, Matthew Mercury Team
Michelina V.
Posted
Impeccable customer service. The time piece that I chose for my husband had to be sleek, sharp, refined, ruggedly handsome and look excellent on his wrist while he’s driving his 2021 Stingray Convertible Corvette! My husband‘s birthday is coming up and Retirement so it’s a milestone. The gentleman wanted to make this even more special and gave my husband a writing fountain pen that is beautiful as part of his birthday/Retirement presentation. Thank you so much for the care and attention. Excellent communication skills.
Response from Matthew Mercury Watches· Aug 13, 2026
Thank you so much for such a wonderful review! We’re truly honored to be a small part of such special milestones! We hope his new timepiece and Insignia Fountain Pen make the occasion even more memorable. May this new chapter bring many unforgettable moments ahead. Warm regards, Matthew Mercury Team
