Excellent
133 reviews
Master Spa Parts, Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Masterspaparts.com has thousands of official Master Spa, Down East Spa, Twilight Spa, and Legacy Spa parts. Your replacement parts are in stock and ready to be shipped. We only ship new authentic replacement parts.Master Spa Parts on line catalog will allow you to quickly find what you're looking for. Every part in our catalog can be easily ordered online via a secure transaction server.
Master Spa Parts, Inc. (masterspaparts.com) has 133 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
133 approved reviews, newest moderated first
James K.
Posted
So far, so good. Received the order in a timely manner. Needed to improve/replace decking from removing older lift systems. Completed that task this week. Today, begins the mounting of the replacement Master Spa Parts hydraulic lift system on the decks surface. Once completed, I will provide an updated review.
A concerned C.
Posted
This is our 4th or so, control panel replacement. Our first controller went out within the warranty period, but since then, we've had to dish our several hundred dollars every time this controller goes out. I wish Master Spa knew how to build a controller that would last for 10 years. Either that or lower the controller replacement cost by 80%, at least then I wouldn't feel getting robbed by Master Spas every time I have to order one.
Response from Master Spa Parts, Inc.· Aug 14, 2025
We are not the manufacturer Master Spas; we just supply replacement parts and filters.
Gary D.
Posted
Great service and timely!
denny S.
Posted
Website was easy to navigate. Prices were competitive. And I had a good experience. Shipping was quick and packaging was good.
Jacquie L.
Posted
Terrible exp with Master Spas of WI! Waited for them to fix my hot tub for months!!! Their service dept (Brittany) is rude and non-responsive. Quoted me $600 on a new wet end/motor. Turned out it was a bad seal. After months of going back and forth on this, I finally asked them to provide me with the part number for the wet end so I could purchase and replace it myself. To this day I have not received a response from their service department. I found another spa company that diagnosed the problem as a bad seal. They came and pulled the unit. Took it back to their shop to replace the seal, and reinstalled the repaired unit THE NEXT DAY!!! Cost $150 and 48 hrs to repair. Stay away from Master Spas!
Response from Master Spa Parts, Inc.· Jul 30, 2025
This review was left for the wrong company. We are Master Spa Parts and do not repair hot tubs; we only sell replacement parts online.
David D.
Posted
They were able to find correct part for me. Their technical phone support has always been top notch
Janet Ford S.
Posted
Experience was great. Part came quickly and everything went smoothly.
Ronny C.
Posted
I had to call masterspa parts with questions to find the correct filter cartridge for a hottub i could not find any info on cause the tag was worn blank and it had no cartridge in it to get the number from, and they were able to tell me exactly what cartridge to order. The cartridge fit perfectly and made for a Happy customer.
