Massage EnvyReviews of massageenvy.com

I work in massage envy bay colony for a year and they scam me, always underpaid and they dot teach you any technique also the way they manage the tips is very unprofessional, they had an app were it charges the client to give you a tip so unnecessary, dont work here for your risk

Hola buenas tardes, este review lo voy a hacer en español. Mi nombre es Ramsy Ramirez y soy cliente del Envy q está situado en coral gables (256 Miracle Mile Fl,33134), me sucedió un incidente bastante desagradable con una empleada de allí la cual se llama Hashlyn y es la Manager del front desk, pues resulta q el jueves abril 2 ,2026 llame para hacer un appoitment y le pregunté a la senorita q atendió la llamada q cuantas horas me quedaban disponibles y me respondió q 2 horas y le dije q volvería a llamar para concertar mi cita y así lo hice ,el sábado 4 llame nuevamente e hice mi appoitment para el lunes 6 y cuando termine mi sesión Hashlyn de forma muy grosera me dijo q tenía q pagar 70 $ porque solamente estaba cubierto 30 min y le explique q me habían dicho q tenía 2 horas disponibles y ella sin mirarme a la cara me dijo q tenía q pagar los 70$ en vez de solucionar el problema (escuchando las llamadas q quedan grabadas ) como por ejemplo la del jueves 2 de abril para así corroborar q lo q yo le decía es verdad, ahi entramos en un debate diciéndole q yo no tenía culpa de eso y así continuo con su postura bastante desagradable , grosera y maltratándome todo el tiempo hasta q me hizo pagar los 70$ , con esto quiero decirles q me sentí maltratado y estafado porque pague un dinero sin tener culpa de nada .Resultado de este incidente, yo q soy cliente de 2 years en Envy cancele mi membresía. Es una falta de respeto q el dueño de Ese envy o el manager general tengan a personas como Hashlyn atendiendo al público, tan grosera, falta de respeto e incompetente, Espero solucionen este problema con esa empleada. Muchas Gracias.

Massage Envy has a corporate policies that do not put the customer first as they should. I had a knee replaced back in December and to place my membership on hold, When I called I was told I had to pay that month's fee anyway because I hadn't called in time even though I wasn't sure when I would be back. Their policy is that you can put your membership on hold for three months, then have to pay another month (even if not using), and you could then put your membership on hold for another three months. Yesterday I called to cancel before my next charge and was told that I had to come in person and fill out a cancellation form 30 days prior to my next charge date. I was too late this month. (FYI, when I moved previously I was able to do this via email and didn't have to deal with going in person but was told it was a new owner.) I chose to book an appointment to take advantage of my benefits before I cancelled. I woke up this morning with a terrible cold, coughing and sneezing. I called to cancel because I didn't want to get the massage therapist sick and was told I would be charged 50% because I was cancelling same day - store policy. Let me get this straight, I'm trying to protect the massage therapist and you are penalizing me? Not customer centric.

Was called into work earlier today, so I had no choice to cancel my appt. Was told that 50 percent of my balance, which was 110$ was going to be taken because of the cancellation due to 24 hour notice cancellation policy. I got this massage as a gift, and now because I have no choice but to work, they decide it’s ok to take half of what was gifted to me. At this point I won’t be getting a massage. By the time they take 50 percent of the balance of today’s appt, I won’t have enough to even book for a massage! This is not ok! Life happens and I gave a decent amount of time before the appt. This is bullshit in my opinion! Do not go here if you have life happen and plans change.

I booked a massage because my regular place (AIAM Message East Brunswick) was booked times I was available. I booked a 60 minute massage with Boww. The beginning started with a Boww trying to upsell me for a deep tissue and extra stuff. After a couple of minutes of saying"I just want a basic for now" I finally told her "I don't want to argue". She insisted on hot stone and said she will do complimentary if I want for next time. We started 7:15 the actual damn massage. I didn't like the hot stone I told her to stop. She tried to make small talk which was annoying. I get 3-4 massages a year and some of the techniques were odd like the face part. Maybe cause I was clearly frowning and my eyebrows scrunched (think annoyed face) which she was trying to spread out (????). At 7:54 it was finished. I said I booked a 60min massage. She said its actually 50 minutes and 10 minutes undress. For someone who gets massages regularly, this is not common practice. But I digress. According to my calculations the massage was actually 39 minutes and I paid full $90. Writing this review is more therapy than ME can ever provide.

I've tried calling 3x within 4 hours to see the balance on my gift card ; why you can't check online is a mystery no other gift card company works like that........ Very dissatisfied with their service at this point!!!!!

I've read several other reviews, here. My experience was similar. First, I found their "Member Agreement", extremely one-sided (in their favor) and litigious. Second, in one year, I had 3 different therapists. All quite good. But, they simply left ... for reasons unknown! Third, I had this uneasy feeling, that it was a "hostile environment." I have a mental health management background ... which allowed me to sense "overly controlling work environments." There is definitely something very wrong with the Massage Envy corporate culture & work environment!

I had a massage this afternoon at the Norwell location, my therapist was Kelly and she was amazing! I will look forward to going back!