MarleylillyReviews of marleylilly.com

Response from Marleylilly· Oct 1, 2026

Hi Alyssa, Thanks so much for your order. We’re sorry to hear you experienced issues with the backpack. We understand how frustrating that must have been, especially after only a short period of use. When you reached out to our customer service team, we were happy to replace the backpack at no charge, and we hope the replacement provides a better experience. We truly appreciate you bringing the issue to our attention and giving us the opportunity to make it right.

Response from Marleylilly· Sep 9, 2026

Hi, Thank you for your feedback. We’re sorry to hear the boots did not fit as expected. We do want to clarify that we do not currently provide a size chart for this product. The product description specifically notes that adult sizes 6–11 run large and recommends ordering down if you are between sizes. Our return policy, including information regarding return shipping costs, is also clearly outlined on our website prior to purchase. As stated in our policy, customers are responsible for return shipping costs. We appreciate your feedback and will continue looking for ways to make sizing and product information as clear as possible for our customers. Our team has sent you information on how to return the items for a full refund. If you need additional information, please reach out again to our agents who were helping you. Have a wonderful week! PS - We send review requests 21-28 days after orders ship from our warehouse. We want our customers to have time to receive their product, use it, and then leave a review. We do not hide, remove, or censor any reviews. We do reply and try to help those who are unhappy. In today's digital age, it's a lot more common to never go back and update your review.

Response from Marleylilly· Jul 13, 2026

Leslie, Hi! We're so sorry to hear about your experience with your towels. This certainly isn't the quality we want our customers to receive, and we understand how disappointing that must be. We don't see any previous emails from you regarding this issue, but we're always happy to help—we're just an email, chat, or phone call away. A member of our Customer Service team will be reaching out to you shortly so we can learn more about what's happening and work toward making this right. Thank you for bringing this to our attention, and we appreciate the opportunity to help.

Response from Marleylilly· Jul 1, 2026

Hi Amanda, Thank you for taking the time to share your experience. We're very sorry to hear that your recent purchases didn't meet your expectations, especially after you had such a great experience with your first pair. We understand how frustrating it is to receive shoes that don't fit as expected or experience a quality issue. While our Customer Service team has processed a refund for the shoes, we know that doesn't make up for the inconvenience you experienced. We truly appreciate your feedback, as it helps us continue to improve both our products and our customer experience. Thank you for giving us the opportunity to make things right, and we're sorry we fell short this time.

Response from Marleylilly· Mar 2, 2026

Edited to add: Leigh, We are so glad you were able to speak with a representative on the phone and get a replacement issued. We'd love if you updated your review to reflect this service! Hi Leigh, Thanks so much for your feedback. We are sorry to hear that our replies are not getting through to your main inbox. Our email address is [email protected] if that helps you search your inbox. We've replied to all of your messages within 48 hours. We aren't currently working weekends, so our agent's office hours are M-F, 9am-5pm. If you haven't already, please check your spam folder. Our agents replied again this morning around 11 am offering to remake the item free of charge. We do stand behind our products and would be more than happy to issue a replacement to update this situation for you! Please call us today if you did not receive these messages. 844-204-1482 Thank you!

Response from Marleylilly· Dec 10, 2025

Hi Grace, Thanks for your feedback! We are sorry to hear you are having issues with your valet tray. The snaps (when functional) allow you to store the item flat and snap it together when you want to use it. We would be more than happy to help resolve this for you. We responded to your message yesterday around 12:30, so we are just waiting for your reply so we can resolve! Thank you!

Response from Marleylilly· Sep 24, 2025

Hi Rick, Thank you so much for your order and for sharing your feedback. We’re very sorry that you were unhappy with your handkerchiefs upon arrival. We see that you connected with our customer service team, and they were able to issue a full refund for this order even though they were final sale as outlined in our return policy. Since we were able to resolve the issue together, we'd be so grateful if you'd consider updating your review to reflect the service you received from our team. Thank you!

Response from Marleylilly· Sep 24, 2025

Thanks for your feedback! We really appreciate you taking the time to share your shopping experience with us. We aren't able to do any additional research on this as your name was not included with this review. Our agents are always available to help resolve issues via phone, text, live chat, and email. We will be sure to pass this feedback along to our team. Thanks for your order!