Average
374 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Marlenespetshop is listed under Pet Stores.
Marlenespetshop (marlenespetshop.com) has 374 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
374 approved reviews, newest moderated first
Suzanne U.
Posted
Sarah with customer service responded in less than a day and quickly fixed MY ordering error. I was impressed by that and I’m reordering correctly right now.
Response from Marlenespetshop· Jan 27, 2025
Thanks!!!!! This makes me so happy to hear!
Lisa W.
Posted
This seems to be a fraudulent business. I placed my order on December 9 and never received it. I emailed Marlene’s pet shop and got no response. I sent a message to them in Messenger and also got no response. I want a refund, but since the business is unresponsive, I’ll probably have to dispute the charge with my bank and report Marlene’s Pet Shop as fraudulent in order to get a refund. I don’t want to have to do that, but the business is giving me no choice. My experience with this business has been a major hassle. Save your time and money and buy from a different company!
Response from Marlenespetshop· Jan 30, 2025
Hi Lisa, I am Sarah! Just wanted to respond here publicly even though we did chat over email. First of all, I do apologize for the delay of the order. We are a rather small shop and we went trending on Instagram over Christmas and because of the shipping delays during Christmas...your order was in fact late. We do apologize for that. Small businesses simply do not have the ability to respond to demand spikes as Walmart, etc. But I wanted to clear it up with everyone that you did get your package (it was late - instead of 3-5 days. We are sorry about this) and we are happy to refund you 100% if you'd like for our tardiness. Please send us an email at [email protected] and we'll make the situation right. At the end, you get to keep the toys and we can give you the money back! Again, we do appreciate you supporting small business but we simply cannot provide next day shipping like Amazon can - your package was late and it's unacceptable, we understand but I just wanted to respond in public to clear everything up. Thanks! Sarah
Lena
Posted
This seems like a scam. They advertise two pieces for the price of one, but you can find them cheaper on Amazon (the same appearance when you check details). Their website claims they’ve been online since Covid, but the domain was only created this spring (based on the information online from website checking domains for scam). Also, can’t find any evidence of the company having a shop before Covid. There’s no information on the shipment label about where the package was sent from, but it doesn’t seem to be Canada. The shipping service they use, Yanwen, operates out of China. I’ve received parcels from Canada before, and it’s always clear where they originate. However, in this case, the country of origin is unclear. Also, they sell the product 2 for 1, but the size of one item is too small for an adult cat, so again, you are forced to buy two. The item also has an unpleasant smell, raising concerns about whether harmful substances may have been used. To Merlenespetshop: Yes, I received the product, and that is why I can comment on the quality and shipment. And I am not satisfied with myself for not doing a proper store search before placing my order.
Response from Marlenespetshop· Jan 30, 2025
Hi Lena, I am just a bit confused - did you get the product? The ones on Amazon are genuine knock offs of our product. This is the original product KittyKurlz.com Can you send me an email so that I can investigate the issue that you had? [email protected]
Sofia H.
Posted
I bought the kitty kurlz. My cat is an incredibly picky cat but he really liked the toy. For me, the most important thing was the material since I don't like my cat chewing on Plastic toys, this is a pretty good alternative that is safe for him. 10/10 my cat would recommend.
Response from Marlenespetshop· Mar 6, 2025
Hi Sofia, We’re so glad to hear that your picky cat loves the Kitty Kurlz! 😸 We completely agree, safety is always the top priority, and we’re happy the material is a good fit for your cat. It's great knowing that it's a safe, enjoyable option for your furry friend. If you ever need more safe and fun alternatives, feel free to check out our other products. We’re always here to help you find the best for your cat! With Paws and Smiles, Marlene's Pet Shop Team 🐱
Paul T.
Posted
I ordered a Kitty Kurlz and after a couple of weeks where nothing had arrived I sent an email querying why. They responded very quickly. They telephoned our national postal service twice! I'm guessing in frustration they provided me with address, eircode and phone number of my local postal service. After I dealt with them with frustration I can only admire their resilience. No, I didn't get my item but it wasn't their fault and they did everything to rectify the situation.
Response from Marlenespetshop· Mar 6, 2025
Hi Paul, Thank you for sharing your experience with us! We’re truly sorry that your Kitty Kurlz didn’t arrive as expected, but we really appreciate your patience and understanding. We did everything we could to help, and while we couldn’t get your item to you this time, we want to make it right. As a thank you for your patience, we’d love to offer you free shipping or a special discount on your next order. If you decide to give us another chance, just reach out and we’ll be happy to assist you. Thanks again for your understanding, and we hope to serve you better in the future! With Paws and Smiles, Marlene's Pet Shop Team 🐱
Jenny R.
Posted
I bought two kat kurls as I have a bigger cat. They are meant to hold together through magnets but completely failed to do so. They are also much much smaller than pictures on website so even with two together it was still small. I told them I wanted to return for a refund. They told me I would need to post to Canada at my own expense. I said I wasn't going to do that. They offered to refund half the cost and I agree to this. They did send a refund but it was less than half of the original cost. Overall my experience with this company has been utterly rubbish
Response from Marlenespetshop· Jan 30, 2025
Hi Jenny, I checked our records - first of all, sorry about the confusion! We're a small shop and went viral on Instagram over Christmas. We sadly cannot scale our business as Walmart/Amazon can - that's just the reality of running a small business. I am sorry you had this experience. Can you confirm what you mean that you didn't get the refund? On our record, it shows we did send a refund. You can send me an email here [email protected] so that I can investigate.
