Great
279 reviews
MARIEMURHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
MARIEMUR (mariemur.com) has 279 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
279 approved reviews, newest moderated first
Stephanie
Posted
love your designs! I have another piece as well. The leather is a tad hard on the edges but it's going to be great worn as is or layered.
Response from MARIEMUR· Dec 5, 2022
Dear Stephanie, We are happy that you are satisfied and impressed with our high-quality products. With Love, MARIEMUR
Mebee
Posted
Scam? I didn’t received a shipping number so far after 6 days. Seems they sell products out of stock if you believe in very friendly emails apologising the delay due to high order numbers. Nervous about the other similar one star ratings / experience. But strong Instagram marketing still ongoing. I suppose my gift will not arrive in time. Shipping Costs > 50€ they announced. Luckily I payed with PayPal and customer protection insurance. But I will wait if they are able to deliver fast. We will see. I hope to change this review in a positive experience soon. I addition, I changed from 2⭐️⭐️ to 4⭐️⭐️⭐️⭐️ because their Customer Happiness Team is impressively responsive and friendly. Because my order was a deadline present and delivery wasn’t processed in time, I got a 100% refund on my PayPal account. In addition they flagged the possibility of a delay on their website, after my suggestion, which was awesome und very customer orientated. I will order again but not under pressure of the delivery date. Only 4⭐️⭐️⭐️⭐️ because the order couldn’t be processed as expected in 2 weeks. Happiness team 5⭐️⭐️⭐️⭐️⭐️. Have a joyful time..
Josje T.
Posted
I’ve made an order on the 13th of October and still didn’t received it!! I’ve send the customer service multiple messages which they replied immediately but again and again with promises they don’t live up to. Every time they are selling me a BS story. I can imagine that sometimes you have to wait a little longer, but this is ridiculous and I’m now at a point that I lost all my trust in the company. It feels like I’ve been robbed!! The order was + €200,-. #1851
Response from MARIEMUR· Feb 21, 2023
Hi Josje, Thank you for bringing this to our attention and we sincerely apologize for the delay in receiving your order. We completely understand how frustrating it can be to wait for something you have paid for and we are sorry for any inconvenience this may have caused you. We want to assure you that this was a singular incident and we have taken immediate action to fix the issue with order delays. Our team has been working hard to ensure that all orders are processed and delivered within the expected timeframe. In the meantime, we can see that your order has been already delivered and we really hope that you enjoyed this beautiful purchase. We appreciate your patience and understanding and we are grateful for your feedback as it helps us to improve our services. We would like to offer our sincerest apologies once again for any inconvenience caused and we hope that you will give us the opportunity to regain your trust in the future. If there is anything else we can do to assist you, please don't hesitate to reach out to our customer service team. With Love, MARIEMUR
MS J S.
Posted
As a few other reviewers have posted. My item never arrived. The shipping on their website states 1-4 days and should’ve cost €11.95. I was charged over double this price €24 and a week later they hadn’t even sent the package. I chased asking where it was, to be given the same story of warehouse issues. We are now 3 weeks after my order date. With no shipping confirmation, and no closer to receiving my item.
Response from MARIEMUR· Feb 21, 2023
Hi there, We are sorry to hear about your negative experience with our company. We completely understand your frustration with the delayed delivery of your item and the discrepancies with the shipping fee. Our team has investigated the issue with the warehouse and we did everything we can to ensure that all orders are fulfilled as quickly as possible now. We can confirm that there are no delays anymore and the issue is fixed. We take shipping times and costs very seriously, and we apologize for any inconvenience caused by the delay and additional charge. If you could please provide us with your order number and contact information, we will reach out to you directly to provide an update on the status of your order. However, we are pretty sure that it has been delivered to you by this time. Thank you for bringing this to our attention and for giving us the opportunity to address your concerns. With Love, MARIEMUR
Umar K.
Posted
Check the review from the user "Hal" below in September 2022. I made the exact same experience. I ordered something in the second week of October. There was a silence for 2 weeks after the order. Upon inquiring, they said end of October or first week of November I should receive my order. Today, I wrote again on 11th of November and now I have been told a Ukrainian sob story. This seems like an unserious business. Be very careful ordering there. At this point I would like a refund. Let's hope it does not prove to be a scam.
Response from MARIEMUR· Nov 14, 2022
Hello Umar, We are so sorry to hear that your experience wasn’t up to the mark. Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. As for the delay in delivery, I can see that we've warned you about possible shipping delay in the email communication. We are sorry about this delay and really hope for your understanding, because shipping delay this is something that every online store faces no matter how hard they try, unfortunately. We’ll get back to you shortly with the updated status of your delivery, as we promised. I also can see that the issue has been already resolved with you directly. I hope that you'll be able to use your personal 20% discount in the nearest future. With Love, MARIEMUR
Joyce Van der V.
Posted
I really love the quality of the leather of my mariemur harness. The level of detail with also the name of the brand on the buckles looks great. I also would like to make a compliment to the customer service, they solved the issue of sending the wrong size in a perfect matter.
Response from MARIEMUR· Oct 2, 2022
Dear Joyce, Thank you so much for taking the time to leave us this amazing review. You made our day! With Love, MARIEMUR
Hal
Posted
Possibly the worst customer experience I ever had online. Placed an expensive order, after one week of dead silence, I get back to the customer service which apologizes (they are actually quite good at apologies and hocus pocus about love and beauty) and provides a new timeframe for shipping the order. After another week of silence I communicate my wish to cancel the order, to which they ask for another couple days of extra time to fix the issue, which I collaboratively agree to. Once again they disappear. I canceled the order - hope I get my money back at some point but hopes are not high. The brand so far acted like your typical online scam site.
Response from MARIEMUR· Sep 22, 2022
Dear Hal, I wanted to thank you for sharing your thoughts and feedback with us. I’m disappointed to hear that you were treated in a way that was less than you deserve. We were in the process of making some major changes inside of our company. Since we're Ukrainian Brand, we had to rebuild our usual production and logistics processes, however, with these changes, the delivery window is much shorter now. Still, the reason you've been waiting for your order longer than expected is that our operational changes caused a delay for the small batch of orders, but the issue is fully rectified by now. We dropped the ball completely here. I totally understand if you’re angry and simply looking for refund. Rest assured, the refund will be processed upon your request. Could you please contact us at [email protected] and specify your order number, so that we will take care of this situation if it's still not resolved? With Love, MARIEMUR
Carlotta A.
Posted
I love Mariemur's site because it's easy to use and intuitive. My only problem is that sometimes I just want to buy one part of a leather set and I can't find it on the various options, but only by using the search bar. The same goes for the colours of an item in particular. Overall it's great and it's one of my favourite e-commerce sites to navigate on, but there's this tiny tiny thing that I think it needs to be adjusted for users who, unlike me, don't know how to navigate the internet or are new to the site and just want to find that item that they saw elsewhere! It was kinda frustrating at first, to be honest!
Response from MARIEMUR· Aug 30, 2022
Dear Carlotta, We’re grateful that you took the time to leave us a review. Your feedback will definitely be shared with our technical department in order to make these changes. With Love, MARIEMUR
