ManyChatReviews of manychat.com

They scammed me out of a lot of money, then deleted my program even though I still had a lot of money left. They don't even have a support channel. It's really terrible.

Absolutely Terrible experience doesn't work extremely frustrating

Super useful for managing insta!

ManyChat rende praticamente impossibile cancellare l'abbonamento e rimuovere il metodo di pagamento. Ho un piano scaduto ("Expired"), ho inviato richiesta di cancellazione, eppure continuano a tentare di addebitare la mia carta senza il mio consenso. Non esiste un modo chiaro per scollegare la carta di credito dalla piattaforma. Il pannello mostra il piano come scaduto, ma il sistema continua a processare tentativi di pagamento. Questo è inaccettabile e rasenta la pratica commerciale scorretta. Ho contatti oltre il limite (29/25), automazioni bloccate, servizio di fatto inutilizzabile — eppure vogliono ancora i miei soldi. Nessun supporto reale, solo messaggi automatici. Sconsiglio vivamente ManyChat a chiunque. Quando un cliente vuole andarsene, deve poterlo fare senza dover combattere. Questa è una dark pattern da manuale.

It looks like a legitimate company, but it's not. I canceled my membership, and they still charged me without warning. They charge you even after you cancel, and the email says, "This is your last invoice." But the worst part is that they continued charging me the following month. Scammers, beware! There are better companies out there. Don't waste your money and time. Edit: Support solved my problem. They said that their refund policy doesn't normally apply in my case, but they said they would "make an exception".

ManyChat has helped to automate our repetitive messages that we send to customers. It’s a real game changer. If you have troubles setting up, you may need to seek professional assistance, I’m available lol… But nevertheless… It’s a really great platform. I love it.

Extremely poor, none functional as admitted via their support case. Open issues with the application that aren’t resolved

Okay, so I linked my Insta hoping to use their automated welcome messages, but it's been a total nightmare. First off, the automation never worked right, even though I know my way around Meta APIs and Instagram APIs and permisions.. Because it didn't work, I lost a bunch of potential buyers I couldn't respond to. And their support team? Forget about it! Took them like 3-4 days to reply by email. Seriously, they need to get their support department together and offer live support with real agents, and maybe use some AI tools like Intercom. Now my trial's over, the automation never worked, and they're trying to charge me $150! It's a bummer to see such a bad customer experience, especially since I've been in this industry for over 7 years.