Average
636 reviews
MaisonetteHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
636 approved reviews, newest moderated first
customer
Posted
Great customer service
Response from Maisonette· Dec 28, 2022
Hi there! Thank you for taking the time to leave this feedback. We're so happy to hear that our Customer Care team was able to assist. - Team Maisonette
Katie
Posted
I have ordered many things from Maisonette over the years and everything has been of excellent quality and I’d never had an issue. On my most recent order, one item was not shipped by mistake. I emailed to notify the team and they responded promptly with 2 terrific solutions, allowing me to choose. Their response to this problem really cemented the quality of Maisonette and I’ll continue shopping from them for years to come.
Response from Maisonette· Dec 28, 2022
Hi Katie! Thank you so much for taking the time to share your feedback. It means a lot to us that you had a positive experience and will continue to choose Maisonette. ❤️ - Team Maisonette
NY G.
Posted
My query was answered quickly and my concern was addressed.
Response from Maisonette· Dec 28, 2022
Hi there! Thank you for taking the time to leave this feedback. We're thrilled to hear that our Customer Care team was able to quickly provide the assistance you needed! - Team Maisonette
Pamela
Posted
Emerald was amazing to handle my concerns with my packages that were not received but showing as delivered. Very friendly and prompt as she reached out the next day and let me know what happened. Great customer service.
Response from Maisonette· Dec 28, 2022
Hi Pamela, Thank you for taking the time to leave this feedback. We're thrilled to hear that Emerald from our Customer Care team was able to quickly provide the assistance you needed! - Team Maisonette
Melanie
Posted
I placed an online order for a kitchen and it was confirmed, but it had not shipped yet. I went back to the website and noticed that the kitchen was now out of stock. I was worried that I might not receive the item for my precious granddaughter, so I called customer service to check on my order. They reassured me that my order was processed, and I would receive the kitchen with no problem. The customer service representative was helpful, professional, and courteous.
Response from Maisonette· Dec 2, 2022
Hi Melanie, Thank you so much for taking the time to share your feedback. We're thrilled to hear that our customer care was able to clear things up for you! We hope your granddaughter loves her new kitchen set! ❤️ -Team Maisonette
LYDIA S.
Posted
your excellent personnel and great products
Response from Maisonette· Dec 28, 2022
Hi Lydia, Thank you so much for taking the time to share your feedback. We're thrilled to hear that you had a positive experience. ❤️ -Team Maisonette
Julie E.
Posted
Excellent service, kind demeanor, helpful!
Response from Maisonette· Dec 28, 2022
Hi Julie, Thank you so much for taking the time to share your feedback. We're thrilled to hear that our customer care was able to assist. Thanks for being a part of the Maisonette Family! -Team Maisonette
customer
Posted
I had a issue where fedex lost one of my packages and only delivered 2/3. I immediately called Masionette customer service and they answered quickly and made a case. 2-3 days later they solved my issue and send me my package that was never delivered which was a kitchen play set and should be receiving on Dec.2. I am extremely satisfied and will definitely order from them again.
Response from Maisonette· Dec 2, 2022
Hi there, Thank you so much for taking the time to share your feedback. It means a lot to us that you had a positive experience and will continue to choose Maisonette. If there is anything we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
