mahlithelabel.comReviews of mahlithelabel.com

Scamming hundreds of people. Stealing money from suppliers and customers. Not sending orders. Lying over and over again. If you’re reading this and have had a similar experience with Mahli the Label, report the company to Fair Traiding Aus, ASIC or Consumer Affairs. Or all of the above if you can. This company needs to be shut down. If you have been scammed, report to your bank! It may take some time but they will get you your money back. Do not let these people steal from you. This company is a disgrace.

Buyer beware. Lies lies lies followed by more lies. Ordered boots in June 22, waited months and months for boots to be delivered, sending multiple emails for an update with no response. Saw the boots were being sold as in stock in December so asked where mine were. Finally had them dispatched and incorrect size sent - arrived 6 months after I ordered. Immediately contacted customer service and was promised a replacement pair would be sent that week. 3 weeks later, alas no boots. I was then told I would need to pay to have the boots returned before they would send the other boots out. I refused as I should not have to pay for their error and requested a return number and was then told that there were now no boots in stock and I would have to pay to return the boots but then would only receive a credit note. I have repeatedly told customer service I should not be responsible for paying to return boots that were sized incorrectly. I am also not interested in reinvesting my money into a sham business. My last request was to be refunded but I have not had a response. I have repeatedly been given lie after lie with no offer of a resolution. I have now lodged a complaint with the office of fair trading after being blocked on social media and having my emails ignored. Absolutely atrocious customer service, with endless lies being told until customers give up. I now have a pair of $180 boots I waited 6 months for that I can’t wear because they are too big.

Item received (eventually) and was faulty. Returned and told they couldn’t replace because they had no more stock. I asked for a refund as per consumer trading law and I get vague responses saying she’s “unable” to refund me and to “give her another chance”. I’ve lodged a dispute with Afterpay and with the Office of Fair Trading today. Please don’t trade with this dishonest company. New owner is now blaming the old owner for issues. She needs to honour all the returns and refunds if she’s acquired this business. I literally don’t care who owns it.

This business is the biggest scam ever!! Don't purchase off them. I ordered a dress which cost me over $200 in October and I still have not received it. Multiple emails have been sent and only one response has been made ensuring me my order will be sent. Two months later and still nothing and no response to my last two emails. So many women are in the same boat. They are nothing but thieves. Taking orders and not managing to fill them. I am beyond disappointed and disgusted that anyone could run a business this way especially here in Australia. I hope they get shut down once and for all.

I've been a loyal, loyal customer of this brand for years. Thousands spent. Literally thousands. Things started going awry early last year for me when a bunch of things I'd ordered 'got lost' or 'fell off a ship' or something. Then, I made the huge mistake of ordering a dress in March 2023. I expected a wait for a couple of months as agreed, and I still do not have this dress, because not only did it get delayed at least three times, I was lied to about it being 'in the mail'. i have screenshotted proof of it being promised three times, including in December where I was told 'next week'. The next week, I followed up. I received a 'tracking' email, for a product that was never actually sent. It was so deceptive. Last week I'm told: "That collection is all sent out." So what I'm gathering is the dress actually never existed. And I have been absolutely conned and dragged along for nearly a year. Then, I ordered boots in June 2023 - within the time frame allowed for waiting for the previous dress. This was part paid in cash, part paid with a voucher given to me for the dress that mysteriously disappeared prior. The boots were promised in December, and guess bloody what... they haven't arrived, seven months later. I was sent a $300 store credit randomly with absolutely no explanation. I don't want store credit, because your store is clearly going to go under and your clothes are worthless to me now. I don't want to buy your clothes. I want my money, Bec. And I want it today. I have chased and chased and constantly get palmed off. 'So sorry! I'll check! Passing it on to customer service!' and I don't get anything back. Bec will also claim she sent me two free dresses. This is patently untrue. She sent me a dress to REPLACE a lost dress, and then 'gifted' me a dress that she allocated which comes back to me like it was such a huge favour. Most of all, I am absolutely gutted by the treatment from Bec. How dare you treat me like an idiot? How dare you treat a loyal customer this way? Your personal life - which I was and am sympathetic about - is not my responsibility. You continue to market your products. Continue to post your wanderlusty good vibe social posts while you have SEVERAL cases with fair trading and refuse to respond to them. Tomorrow I will be seeking my legal options and encourage people to do the same. How they can still operate is beyond me.

Do not order from Mahli. I have been a big supporter of theirs for YEARS and have a large amount of clothing. I place 2 orders for over $300 in August 2023, and knew it was going to be a 6-8 week wait as 1 of the orders was pre-order. It is now January, 2024 and have received nothing. Have emailed 4 times, 1 response saying I will have my orders before the ‘festive season’. That was a lie. I will never buy from this brand ever again. Save your money and shop elsewhere.

Yep. Same situation. I ordered an item, tried to return and got not response for weeks. Finally I was told to send back to an address and a store credit would be applied once they 'opened the store'. Attempted to reach out multiple times and no response. Now I'm $200 down with nothing. How this business is still in operation after all the complaints is beyond me...

BUYER BEWARE this is a scam site. Luckily I paid via PayPal so got my money back a day after purchase, but they shipped my items 2 months later regardless and they are the worst things I’ve ever seen, incredibly ill made and crappy material, they are worse than clothing you might buy off Wish. AVOID