MagnetChessReviews of magnetchess.shop

Response from MagnetChess· May 1, 2026

Hi John, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to wait for an order, especially after receiving a “quality inspection” update, and then not receiving further tracking information or replies to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any tracking details, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChess· May 1, 2026

Hi Kylie, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait for an order intended for Christmas, especially when communication feels delayed and unclear. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or need further clarification, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChess· May 1, 2026

Hi Jake, We sincerely apologize for the frustration and concern you have experienced. We understand how worrying it is to have an order placed, payment taken, and then not receive further updates or responses. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received any updates or communication about your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChess· May 1, 2026

Hi Caro, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to place an order for Christmas gifts, receive repeated “processing” updates, and still not receive clear tracking or delivery information after several weeks. We also understand your concerns regarding the wording of the updates you received and the lack of specific shipping progress. This is not the experience we aim to provide, and we take your feedback seriously. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If your order has still not arrived or you require a clear update on its status, kindly contact us with your order number or the email address used at checkout so we can review your order in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChess· Dec 15, 2025

Hi Kelly, Thank you for your review. We completely understand your concern, especially with Christmas so close. We are a small family business and the Christmas rush, along with a sudden increase in orders, led to delays and gaps in our communication. We are very sorry for the delays and the lack of communication this has caused. We are doing everything we can to get orders delivered as quickly as possible. Please feel free to message us directly with your order details so we can check the status for you. Thank you again for your patience and understanding. We truly hope the game brings lots of fun when it arrives.

Response from MagnetChess· Dec 15, 2025

Hi, Thank you for your review. We are very sorry for the stress and disappointment this has caused, especially so close to Christmas. We are a small family business and have experienced a very high volume of orders and emails during the festive period, which unfortunately led to delays in our responses. We sincerely apologise for the lack of communication. We have replied to your emails, but our messages can sometimes end up in junk or spam folders, so please do check there as well. If you are still unable to find our response, please message us directly with your order number and we will prioritise checking this for you. We understand how frustrating this situation is and truly regret the inconvenience caused. We appreciate your patience and will do our best to resolve this as quickly as possible.

Response from MagnetChess· Dec 15, 2025

Hi Robyn, We are truly sorry to read this and understand how upsetting this feels, especially when it affects Christmas plans and family time. We want to reassure you that we are a genuine small family business and not a scam. We sincerely apologise for the delay and the lack of communication you have experienced. The recent Christmas rush and a sudden increase in orders has caused significant delays, and we fully understand how frustrating that is. We have been responding to customer emails, but our replies can sometimes go to junk or spam folders, so please do check there as well. If you are able to, please message us directly with your order details so we can urgently look into this for you and work towards a resolution. We are very sorry for the distress this has caused and truly regret the disappointment at such an important time of year.

Response from MagnetChess· Dec 15, 2025

Hi, Thank you for your review. We are very sorry for the worry and disappointment this situation has caused, especially so close to Christmas. We are a small family business and have experienced a very high volume of orders during the festive period, which has resulted in some orders taking longer to process and dispatch than usual. We completely understand how frustrating this is. Your order is still being processed, and we are working through orders as quickly as possible. We apologise that you were not notified sooner and for the delay in communication. If you would like, please message us directly with your order details and we will be happy to check the current status for you. Thank you for your patience, and we truly regret the inconvenience this has caused.