MadewellReviews of madewell.com

I think their clothing are good but sometimes the design looks a bit boring so hope they develop more new styles to do

They made fraudulent charges with my credit card. Do not shop here. Thankfully, I was able to call the company after looking them up online and had it cancelled. I was told by J. crew the purchase came from a company they sell clothing to. It clearly stated MADEWELL LYNCHBU on my card statement as a pending charge. J. Crew cancelled their order quickly.

Наручио фармерке преко Madewell-a, у суштини ми се десило све оно што су људи прије мене писали. Узму новац да би након 15 дана отказали наруџбу у једном безобразном и циничном email-у. Сајт једва да функционише, корисничка подршка не постоји

Good clothing company and very good material for dressses too i like it very much and will shop again

Had a defective pair of jeans, that I tried to return after 30 days, as the fabric started ripping after only a few wears at no fault of my own. After a couple back and forths and condescending representatives, they finally gave me store credit. The pair I originally had was discontinued so I needed to try on more pairs and don't live near a Madewell store. Ordered 3 pairs, kept the pair I liked the most, and returned the other 2. Instead of using the store credit on the pair I kept, they gave me it back to me before issuing a refund, essentially making me pay for a new pair of $140 jeans and sticking me with store credit from the original defective jeans. Sucks because I don't want to have to pay more on their trash quality, overpriced merchandise. Total rip off and no help from customer service.

bait and switch. the website said that if I ordered jeans to be sent to the local store they would be there in 4-5 days. They are not and will not be for another several days. I would not have ordered them if a true pickup date had been given. This is just a form of bait and switch. Nor will they cancel the non-arrived items and i won't get a refund for about 12 days.In the meantime, they get to have and invest my money.

I made a return on something that did not fit (and kept two other items that did fit), but due to inclement weather (blizzard that forced a city-wide driving ban – all the postal services were closed) was unable to drop in the mail on time (I was only a few days outside the accepted window.) Initially they did not honor the return policy and issue the refund – I received a gift card which was fine, but I really didn't want nor need anything else. After a few communications and explaining my situation we were able to resolve the issue and get a full refund to my credit card.

I have never ordered online from Madewell before, but this is a warning about the customer service. My package wasn’t delivered after two attempts by the post office (a separate story), and I contacted Madewell to see if they offered any support. They suggested I wait until the next delivery day for the Post Office to try again. This was not helpful, did not resolve my issue, nor did it show any support. I reached out after having already done this. So be warned - ship to the store if you need to. They use UPS SurePost which has many issues.