Madam SewReviews of madamsew.com

Response from Madam Sew· Sep 22, 2026

Hi, you are right to be frustrated, and the missing communication is the part we got most wrong. If items in a bundle go out of stock after your order, we should tell you straight away instead of letting you discover it yourself. The three missing items have been refunded. If that refund has not appeared on your statement, email [email protected] with "Trustpilot - bundle" and your order number and we will chase it the same day. We are also fixing the underlying issue so bundles cannot be sold with items we cannot ship.

Response from Madam Sew· Sep 22, 2026

Hi, we are sorry for the late reply, and this review deserves a straight answer. You sent a description, a photo and a video of two defective items. At that point there was nothing left to ask. Being asked for your machine make and model, then asked again for information you had already sent three times, is exactly the stalling you describe, and we are not going to pretend otherwise. On the substance: a defective item is replaced at our cost. You should never pay return shipping for something that arrived corroded or broken, and our chat agent should never have told you we do not exchange defective products when our own policy says we do. If you still have the seam guide and the walking foot guide, email [email protected] with "Trustpilot - defective items" and your order number, and we will send replacements, no return needed. You also raised a fair point about the return policy wording. We have looked at it again since.

Response from Madam Sew· Sep 10, 2024

Thank you for sharing your feedback with us. I'm truly sorry to hear that two of the fabric marking pens you received were not working as expected. This is definitely not the experience we want our customers to have. We take product quality very seriously and are looking into this issue immediately. I'd love the opportunity to make things right. Please contact our customer support team at [email protected] so we can arrange a replacement or refund for the faulty pens. Your satisfaction is incredibly important to us, and we hope to regain your trust. Thank you for bringing this to our attention, and we hope you’ll give us another chance in the future.

Response from Madam Sew· Sep 10, 2024

Thank you for your feedback, and I apologize for any confusion regarding your order. While Madam Sew is a US-based company, we do source some of our products globally to offer the best variety and value to our customers. I understand how receiving your order in different packaging may have caused frustration, and I’m sorry for the inconvenience this caused. We’re committed to transparency and improving the overall customer experience. If you have any further concerns or questions, please feel free to reach out to us at [email protected]. Thank you for sharing your thoughts, and I hope we can regain your trust.