Poor
376 reviews
MacustomHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2021, we create personalized print-on-demand products designed to help customers express their style, attitude, and unspoken words.Our main products are 2D printed items with realistic 3D-style visual effects — not physical 3D products (Dimensional figure), but dimensional-looking printed designs.A brand of CAhead LLC. Registered in Colorado - File No. 20231694250.
Macustom (macustom.com) has 376 customer reviews on Rated Honest, with an average rating of 2.1 out of 5.
376 approved reviews, newest moderated first
Ricardo R.
Posted
Straight garbage. Items looked nothing like the advertised picture. Not at all what I thought i ordered. Took a month to deliver. I am so beyond disappointed at how shitty the products look when received. DO NOT BUY ANYTHING FROM THESE SCAMMERS
RobertRobin T.
Posted
the ad makes the product look better than it is. Dragon looks like an actual plush but it is just a photo. Cheap and disappointing. DO NOT BUY
Response from Macustom· Jan 18, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
Frank T.
Posted
I ordered my Christmas gift for my Wife on black Friday. I still haven't received it and I have asked for a full refund. I still haven't received the item or the refund.
Mimi
Posted
I have ordered a couple Christmas tree ornaments from Macustom in the past and was not displeased in the least with the item. However, the boxes they came in were damaged and unusable for later storage. Most recently, I purchased a readers pillow that absolutely did not meet my expectation, BUT after filing a grievance, I was directed to a web page explaining the difference between actual 3D and 3D-shadowing affect which made complete sense and was quite helpful. I would, however, have returned the pillow had it not been a gift from my 3-year-old grandbaby who was excited for me to have it, and honestly I'm quite enjoying it now that I've done some minimal reconstruction to the pillow, myself. To the Macustom Team, rather than be just someone who complains, I'd like to offer a simple solution. The pillow was overstuffed causing the letter to fold into itself. Fortunately, there was a side zipper and I was able to remove a portion of the stuffing, making the pillow more appealing and comfortable to use. I would recommend, if funds are available, that you try stuffing with memory foam cubes and keep the zipper for easy laundering. All-in-all my experience with this company has been pleasant with outstanding staff associates. In fact, I have ordered yet another tree ornament that I wish I had seen for 2025, but it will make my daughter literally jump and squeak when she sees it. Looking forward to its arrival but hoping it doesn't take months to arrive as the pillow did.
dsbraatt.net
Posted
Absolute scam! Product was nothing like the advertised photo. It was a cheap photocopy pasted onto a lucite piece. I am completely dissatisfied and would recommend you do not purchase anything from this company. For the price I was expecting a 3D ornament in time for Christmas. What I got was a pile of sh*t that is basically worthless and it showed up finally the first week of January! Be warned.
Response from Macustom· Jan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
Hof B.
Posted
The item arrived cracked in half. Was poorly packaged to protect the thin plastic Ic it is made out of. This is nothing compared to the image that was advertised. The image advertised was that of a statue type with flat baes to make it a stand alone item. It also looks like it’s made out of glass or clear plastics and this is not. If you want to place this on a counter or dresser you would need a stand. This is more of a wall mount type decoration.
Response from Macustom· Jan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
Jeffrey M.
Posted
This was a scam. What they show on the website is not what you get when you receive your order. Website shows it is round and has movement with the couple but what you get is a flat acrylic plastic with scene pasted on.
Response from Macustom· Jan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
Laurie
Posted
Not happy with my purchase!! It was advertised as a 3d pillow. What i got was a flat transfer pillow. False advertisement for sure!!
Response from Macustom· Jan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
