Average
21 reviews
LuxtimecoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at LuxTimeCo, we believe integrity towards our customers and our work is a way of life. We understand every watch is important and meaningful, which translates to our best practices towards every piece which leaves our hands. Customer satisfaction and happiness is our main priority; therefore, we strive to be as detail oriented as possible to precisely serve our customers.
Luxtimeco (luxtimeco.com) has 21 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 8 reviews with 1 star · Clear filters
Rick
Posted
Stay away from this company. Does not answer their emails or phone calls when you try calling them. Not sure how they list so many watches on eBay when no one picks up their phones. Seems very shady; looking at their reviews seems like everyone has had the same issue.
Manuel Figueruela O.
Posted
Envían un producto que no es el adquirido y no contestan los email de reclamación
José G.
Posted
Estafadores no compréis nada !! Pedí un reloj y me mandaron otro y es especialmente de mala calidad ,encima de ser horrible y súper falso me mandan otro peor,he mandado 4 correos y no he tenido contestación. Denunciar !! Basta ya,que nos cuesta ganar el dinero que se quedan
SON BUI T.
Posted
Stay far away from this shop. I dropped off my watch for repair. It has been over five months now. They aren't answering my emails. I have contacted the County of Los Angeles Department of Consumer and Business Affairs. It is a disgrace to run a business like this.
George
Posted
Sent me the wrong Basel. Description showed flat four didn’t get it. The email from them, but look into it that was two weeks ago no response from them
Response from Luxtimeco· May 13, 2025
We contacted the customer and offered another bezel in addition to the one they have already received. We also offered full refund.
Claude P.
Posted
2 months later , not received parcel No answer to my request It is a scam Beware
Response from Luxtimeco· May 13, 2025
This order was flag as High Risk and we tried to collect information in order to reduce the risk. Customer refused to work with us. Customer has been fully refunded. Our merchant account does not allow us to ship High Risk orders without verification. Proof available for our customers.
Angela D.
Posted
I never received my order and cann9t reach the company, this is a total scam . I never received a refund. they did not try to contact me . They cover their tracks well . Do not purchase from the company.
Response from Luxtimeco· May 13, 2025
This order was flag as High Risk and we tried to collect information in order to reduce the risk. Customer refused to work with us. Customer has been fully refunded. Our merchant account does not allow us to ship High Risk orders without verification. Proof available for our customers.
Gregory G.
Posted
Never got my order. Ordered January 7th 2025, then a few days ago luxtimeco said they will issue refund, but it will take 10 days to receive. I had to keep reaching out to them to find out where my order was.
Response from Luxtimeco· May 13, 2025
We contacted the customer for refund and they never replied. We have proof in emails as well. We sent numerous emails asking for info on how to send refund but never received a reply. Be happy to share proof with our customers.
