LumiluxReviews of lumilux.com

Wish I’d read the reviews prior to purchasing. Ordered weeks ago, emailed twice with no response, tracking doesn’t work. AVOID!!!

I purchased a product from Lumilux for £79 and never received it. I tried contacting them multiple times via email, but received no response at all. The order tracking link they provided never worked, and I’ve had no updates or support since the purchase. At this point, I feel completely ignored and let down. I wouldn’t recommend buying from this company — it feels like a scam.

I never write reviews, however I felt I needed to share my experience: I purchased the cellulite massager, and after saw the reviews on trustpilot I was worried that I had just lost all my money. However, after you purchase they send you an email, where you have to download the “shop” app. It links your purchase so you can follow every step of the delivery, my item was sent with Royal Mail. I received my parcel today, it took just over a week to arrive. Everything I ordered came, the massager is fully functional and works as advertised. Only qualm, I bought the gel with the massager, however I recommend using oil instead as it was easier to use.

AVOID AT ALL COSTS. Ordered a product and it wasn't what I expected so put in a form online to return it within the returns period, this was 3 months ago now and I've submitted multiple forms and emailed them several times and had no response. I'll now have to contact my bank for a refund. What a joke.

Only 1 star tobe able to write a review. Eventually received the cellulite wand. Not what I was expecting as after a one time use it made my leg feel like it was on fire! Took me about an hour to cool it with cold water. Tried to return but after several attempts ti get a return label it was apparent as people have implied, that this company appears to be a scam. Do not buy from them. If Lumilux would like to prove me wrong then please respond

Shocking company. Avoid at all costs. Orderd on 3rd June and expected item by 8th June. Nothing received. Have tried emailing and calling. No response. If not received soon, I will contact my bank to recover monies. Absolute joke of a company

Didn't receive therabrush. After weeks of waiting patiently a cheap knock off from China arrived. States do not use oil so very disappointed with product and company. No way to return and get refund so using for the blue/red light & massage functions.

Horrible products. don't buy from this website.