LucidchartReviews of lucidchart.com

Lucidchart used to be cool, now it is not anymore. They totally lost focus on how to retain customers. They used to give away 1 free template each month on the free plan, which I used for different drawings. Now all my work is gone, since I can only edit my last 3 templates. How can they suddenly remove this access for their customers? Very sad. Obviously they never heard of the term customer loyalty. For this reason, I highly recommend you to stay away from this company!!

Started the trial version, which requires credit card signup. After a few uses I determined that I did not have a use for the premium features. Forgot about signing up for premium, and texted them when they already had charged. Filled out their format, and got a refund 4 days later.

Didn't honour a refund during cooling off period. Customer Service non existent

The subscription option obviously allows more access; I found the platforms straight forward & have used other LUCID products which were especially compatible with the MAC. I finished some work & knew I wouldn't be needing LUCID for about 6 months so did not renew however money was debited from my account. I contacted their billing team & after investigation I will receive a refund. I will return to LUCID & recommend them based on my personnel experience.

got a commercial plan that removes all restrictions and really enjoys a product. No more headache about drawing any scheme

It is a great flowchart software, I love it!!!