Average
383 reviews
LoviHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
383 approved reviews, newest moderated first
Kenreece
Posted
I like having a skincare routine catered to my needs. My skin feels great and I can see it improving.
Response from Lovi· May 12, 2026
Hi Kenreece, Thank you so much for sharing this! Knowing that your skin is feeling great and you're already seeing improvements truly makes our day. That's exactly what Lóvi is here for, a routine that works for you, not just anyone. Keep glowing! 🌿 Warm regards, Margarita & The Lóvi Team
customer
Posted
I want to unsubscribe but having trouble keep getting the run around on web dite
Response from Lovi· May 11, 2026
Hi, Thanks for drawing our attention! Upon checking your account, we see that your subscription has already been successfully cancelled. Our team has also reached out to you directly with confirmation and additional clarification. We truly value your experience and look forward to your response so we can ensure everything is fully resolved! Warm regards, Margarita & The Lóvi Team
Egidija G.
Posted
I subscribed to a one-week plan (9.99€), but the renewal terms were not clearly and prominently disclosed at the point of purchase. I was subsequently charged for a full yearly subscription (39.99€) without what I consider clear, informed consent. I contacted support immediately. While future payments were cancelled, the company refused to refund the charge already taken, despite the fact that I did not intend to continue the service beyond the initial period. This raises serious concerns about transparency in subscription billing and whether users are being adequately informed about automatic renewal and pricing changes. I have initiated a dispute through my payment provider and will escalate the matter further if needed. If the company resolves this issue by issuing a refund, I will update or amend this review accordingly. Update: I received the full refund. If this whole situation wouldn’t have happened, I would keep occassionally buying the weekly subscription, because I did find value in Lovi. I bought the products it recommended and I’m truly enjoying them - they do target my issues and fit me well.
Response from Lovi· Apr 13, 2026
Hi Egidija, Thank you for taking the time to update your review, and we are genuinely glad the refund reached you. We also hear your concerns about how the renewal terms were communicated, and we take that seriously as something we continually work to improve. It means a lot to know that despite everything, the product recommendations actually worked for your skin and that you found real value in what Lóvi suggested. That is what we are here for, and we hope that at some point down the road, you might give us another chance on your own terms. Warm regards, Margarita and Lovi Team 💜
Anahit M.
Posted
I requested that it will not include K beauty, yet it includes. Also I mentioned I have rosacea and it gives me acids which is just ridiculous
Response from Lovi· Apr 7, 2026
Hi Anahit, Thank you for flagging this, and we sincerely apologize that your preferences were not reflected in your recommendations. Having K-beauty products appear after you specifically asked to exclude them, and receiving acid-based suggestions with rosacea, is something that should absolutely not have happened, and we take that seriously. We would love to look into this and make it right for you. Please reply to the email our Management Team sent earlier so we can review your profile and ensure your routine is properly adjusted to your skin condition and preferences. Warm regards, Margarita and Lovi Team 💜
customer
Posted
Recommendations really worked and it cut down my skincare regimen
Response from Lovi· Apr 6, 2026
Hi! That's exactly what Lóvi is designed for, cutting through the noise and helping you find what actually works for your skin. So happy the recommendations landed! Thanks for sharing this with us 💜 Warm regards, Margarita and Lovi Team
Shakira
Posted
The process was quick, easy and accurate
Response from Lovi· Apr 6, 2026
Hi, It’s great to know everything worked smoothly for you and met your expectations. That’s exactly what we strive for, so your words genuinely mean a lot to our team. If you ever need anything or have questions down the line, we’re always here and happy to help 💜 Warm regards, Margarita and Lovi Team
Jessica C.
Posted
The interface and facial scan is great. I love the product recommendations. So far, so good. Just ordered. Will update once I see results!
Response from Lovi· Apr 2, 2026
Hi Jessica! Thanks so much for sharing! We’re really glad to hear everything worked exactly as it should! If you ever need anything, just drop us a line at [email protected]. We’re always here 💜 Warm regards, Margarita and The Lóvi Team
Miss L.
Posted
Amazing company the customer service is second to none - response so quick very good ! Diane is a real asset give her a raise !! 5 star lock well done !
Response from Lovi· Mar 30, 2026
Hi Miss Lee! This made us smile, thank you so much for sharing! 💜️ It means a lot to hear you’re enjoying Lovi and getting the best support from our team. If you ever need anything at all, just reach out. We’re always on hand to help! Warm regards, Margarita and the Lóvi Team
