LoviReviews of lovi.care

Response from Lovi· Aug 12, 2026

Hi Carolina, Thank you so much for the kind words! 💜 We’re really happy to hear that the recommendations feel like they’re actually made with "your" skin in mind. That’s what we’re aiming for - not a one-size-fits-all routine, but something that makes sense for where your skin is and where you’d like to take it. Thanks for trusting Lóvi with your skincare journey! Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi Regina, Thank you so much! There’s a lot to figure out when it comes to skincare, so knowing we can take some of that confusion away means a lot to us. Thanks for giving Lóvi a try! 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi Carminda, We’re really sorry to hear that you had this experience. If a product caused you discomfort or an allergic reaction, we completely understand why you decided to stop using the app. Your skin’s safety should always come first. We’d really appreciate the chance to understand what happened and look into the recommendations you received. If you’re comfortable, please contact our support team with the email connected to your Lóvi account and mention this review so we can investigate it further. We’re sorry again that your experience with Lóvi left you feeling this way. Thank you for letting us know, and we hope to hear back from you. Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi, We’re sorry you’ve had such a frustrating start with Lóvi. Seeing “lost connection” repeatedly, especially when you’re simply trying to use the app, is definitely not the experience we want for you. We’d really like to understand what’s happening on your side and see if we can help resolve it. If you’re willing, please reach out to our support team with the email linked to your Lóvi account and mention this review. We’ll be happy to look into the connection issue with you. We’re sorry we didn’t give you the smooth experience you expected, and we appreciate you taking the time to let us know. Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi Kathy, Thank you for sharing this so openly. 💜 We’re sorry that your annual subscription didn’t activate properly, and we understand how frustrating it is to pay for something and then be unable to use it. We hope our support team has already been able to get this sorted for you, but if not, please let us know and we’d be happy to make sure it’s looked into. And we really like your suggestion about having your existing products, possible alternatives, and their overall contribution to your skincare goals visible together. Being able to adjust your routine around what you already own would also make the experience much more practical. We’ll pass this feedback to the team, it’s a thoughtful idea and exactly the kind of input that helps us improve Lóvi. 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi Aimee, Thank you so much for sharing this! We’re really glad the app has helped you make sense of which products work well together and which combinations are better avoided. Skincare can get confusing very quickly, so we’re happy Lóvi has made those decisions a little easier for you. And it’s great to hear that the answers felt relevant to your own skin rather than generic advice! 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi Renee, Thank you! 💜 We’re especially happy to hear that our support team made you feel genuinely looked after. That personal connection is really important to us, so knowing it came through means a lot. And we love that you’re excited to see where your skincare journey takes you! We’ll be cheering you on as you go. Here’s to some great progress ahead! Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 7, 2026

Hi, Thank you for sharing your experience! Looking into this, it appears an AI Bundle may have been mistakenly added to your purchase, which includes additional AI-powered features and comes with a separate charge. This would explain the extra £39.99 payment alongside your £19.99 discounted plan. We'd be happy to remove this for you and ensure everything is resolved. To locate your account and take care of this promptly, could you please share the email address associated with your subscription here? Once we have that, we'll reach out directly to sort this out. Warm regards, Margarita & The Lóvi Team