Poor
252 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
252 approved reviews, newest moderated first
Will H.
Posted
As of the date of this writing I still have not received my vapes. I ordered them on 2/25, and they have not even shipped. No one has responded to my email request for assistance. I will not order from this place again.
Dianna R.
Posted
I order 4 vapes and am not satisfied at all, they are very weak. I don’t think I will be ordering from you again
JP
Posted
For transparency reasons, I will leave my initial text at the end. Lou Square's support team finally got back to me and solved my issue without hesitation. Really helpful and I will happily order again! Thanks for the great support, Lou Square! "Placed my order on the second of February, and items haven't been shipped yet. Smells like a scam, unfortunately. Also, no reply by customer support. Really inconvenient, wouldn't buy again."
Response from Lou Square· Feb 18, 2024
Hi JP, can we know your order number? To be able to help you and know what happened to your order. Please send us an email to [email protected]
Kirstie M K.
Posted
I like that I can get my products sent on time and I can track them as well!
Response from Lou Square· Feb 14, 2024
Thank you so much Kirstie, that's what we're here for :)
Molly H.
Posted
My order was confirmed 5 days ago and it hasn't been shipped yet. Your site says I would receive it in 3 business days. I am located pretty close to your HQ in Florida. What's the deal?
Response from Lou Square· Feb 14, 2024
Hi Molly, we sincerely apologize for the inconvenience you've experienced with your order, and we understand how frustrating it must be for your items not to have arrived. After investigating, it appears that the delay is attributed to our logistic partners. We have been diligently trying to locate your order, but unfortunately, it seems to have gotten lost. But we will make sure to send a new order tomorrow, please if you need anything else contact us at [email protected]
Linda S.
Posted
All your products work perfectly well, thank you very much.
Sheri S.
Posted
I placed my order on the 3rd and today is the 9th. They advertise 3 to 5 day delivery.When I tracked the item it says that it has not yet been shipped and they are waiting on the package arrival before they can distribute it. Contacted customer service and they said they would check into it but still haven't heard anything. Will never buy from lou square again. Awful experience!!
Response from Lou Square· Feb 10, 2024
Hi Sheri, we sincerely apologize for the fact that your order has not yet arrived. We want you to know that your satisfaction is our absolute priority. One of our dedicated team members will reach out to you immediately to provide you with a detailed explanation of the status of your order and ensure that it is dispatched as soon as possible. Your trust in us means a lot, and we are committed to doing everything possible to rectify this situation. Lou Square Team
Roland S.
Posted
A Strong 5 STARS I made an online order and you were out of 1 item but send me something else from your store instead, then 1 week later send me the item that was sold out with my next order, Great Stuff keeping your customers happy.
Response from Lou Square· Feb 10, 2024
Roland, our customers satisfaction is our top priority! Thanks :)
