Poor
252 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
252 approved reviews, newest moderated first
Michelle
Posted
I live in port st lucie. 3 hours from Miami. Yet my package was sent to Texas! This is my first time shopping with you and this has been a terrible experience. The package should've been here today at the latest. What a ridiculous screw up.
Christy C.
Posted
I ordered on Monday and it hasn’t shipped. Have sent several emails asking for update and have gotten no response
Response from Lou Square· Apr 7, 2025
Hi Christy, we're very sorry for this. Someone of our team will contact you to give you more information, you should receive your order soon :)
Valerie L.
Posted
Always been buying from them 90000000000% will always be satisfied with my order thank you so much 😊
Lindsey S.
Posted
Great products, always on time or earlier than estimated. The one time a product was out of stock, I was contacted the same day to ask if I'd like a different product or if I'd like to wait for it to restock. It sounds basic, but it seems like the norm lately in various companies is to simply cancel that part of the order. I definitely recommend!
Jodi S.
Posted
Great product but shipping takes forever.
Sherri M.
Posted
Very disappointed with this company! I sent them 2 emails and left a voice mail asking when my order would ship. It has been 2 weeks since I ordered. They finally responded via email and told me the flavor was out of stock and should come in in 1 to 2 weeks. Offered a store credit or I could choose another flavor. I told them they should not accept someone's money for something that was not in stock and should notate on their website which flavors are out of stock. I asked them to refund my money so I could get something locally. They responded...the order just came in and will ship tomorrow. Thinking of disputing the charge on my Credit Card.
Mallory
Posted
I am a new vape user who is still trying to find a brand I like. I was happy to find Lou Square since they are located in the same state. The first two orders were shipped in a timely fashion. I didn’t really like the first two vapes I tried, so I figured I would try a different one this time. I was very much looking forward to it. The order was supposed to ship out on Monday, but I checked the Sendle tracking number on Wednesday, and it still had not left their facility. I also checked with USPS. The only update was the shipping label being created on Monday. I reached out to the company multiple times. I explained that I have worked in shipping, and I do understand that mistakes happen. The label could have been misplaced or accidentally discarded. Instead of admitting that they could have possibly made an error, they are still claiming it’s the parcel service’s fault. I do not understand why they wouldn’t just ship me a replacement. It would have arrived already, and I would have been a happy customer. I was very nice about it. Maybe they do not even have the product in stock.
Response from Lou Square· Mar 28, 2025
Hi Mallory, the product was on stock and we shipped it out, we can confirm you that it was dropped off at the facility on Monday. We don't understand why it doesn't have any update. We need to wait 7 business days to see if the status is updated since it was already shipped, if this doesn't happen we will send you a new order. We're very sorry for this inconvenience but we only need to wait.
Joetta W.
Posted
Emails are very confusing, you just have to keep checking! Thank you! Very good vapes
Response from Lou Square· Mar 20, 2025
Hi Joetta, according to the tracking number your order was already shipped. You should receive it soon. It was shipped on Monday because it was made on Saturday and the parcel only works on business days. If you need more help please contact our team at [email protected] :)
