Frank
Posted
My order #LEH725982 was only partially…
My order #LEH725982 was only partially shipped. I sent 2 emails that I had not received the missing nettle root or the Tongkat Ali. Zuleika Curutan on 5/4/20 replied the missing items would be shipped ASAP. I have still not received them. I DID receive the other items in the package as I explained in my email, but not the entire package. I have been ordering from your company for years and am disappointed that a quicker resolution has not been made. Frank Lewandowski
Response from Lost Empire Herbs· May 18, 2020
Hi Frank - Super sorry, we are getting in touch with shipping and receiving to remedy this ASAP. I hope you accept our apology and we will make it up to you :) As soon as I get the word I will update you with tracking and throw in an extra goodie for you. Apologies again, we strive to provide the best service - were just learning how to run this business from home and there have been a few bumps along the way (no excuse) but we are getting better!




