Loom & LeafReviews of loomandleaf.com

Great product. The mattress is oh so wonderful and when we had to exchange from the 14” to 11” so it wouldn’t be too high we got no hassle

Excellent product warranty and telephone customer service experience. I was less impressed with the lack of schedule accomdation by their bed delivery service for my area, who initially said they would not deliver after 5pm, M-F or on Saturday. One call to the Zen Haven rep and I was assured my bed could and would be delivered after 5pm on a weekday or on a Saturday. I was treated with utmost respect and I felt like a valued customer.

Took care of concerns and requests in a timely professional manner and bent over backwards to make me satisfied with their product.

So far my wife and I have been extremely happy with this company. We ordered a queen Loom & Leaf, luxury firm, with a Lineal adjustable frame. The order was processed timely, and the mattress and frame were delivered within a week's time. We had an unfortunate event with the moving company causing some damage to our hardwood flooring during delivery, and I reached out to Loom & Leaf for information on the delivery company. To my surprise, Loom & Leaf offered to compensate us directly for the floor repair, and never made us jump through any hoops attempting to establish a claim. I have been extremely impressed with this company so far, and would definitely recommend their product to anyone looking to take a mild chance on ordering a mattress online.

Very professional

Great experience!!!

Excellent customer service!! Very friendly and took care of my issue immediately!!

I have a few words to describe my experience with Saatva and its employees, friendly, knowledgeable, polite, efficient, organized, empathetic, helpful, and professional. Great experience overall.