Great
214 reviews
Lola.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
214 approved reviews, newest moderated first
Jillian B.
Posted
I have booked through Lola numerous times now AND have had to work with their customer success team a couple of times to change flights. I immediately reached a real human who was able to go above and beyond to assist me. I couldn't be happier with the service.
Taylor M.
Posted
Lola is great! We find it very intuitive to use at Drift. It saves our HR admins so much time allowing all of us to book work travel on our own, without bombarding them with requests.
Lauren
Posted
Great customer support. Always available via chat to help when plans change at the last minute. Also like how a group of employees can all log into one sight and see all available flights and hotels
Ashley A.
Posted
Lola has made booking company travel extremely easy. I am able to use my loyalty points for any airline and filter just like I would anywhere else. The best part is definitely the concierge service. Everyone can alter their own travel plans without bothering someone else at our company.
Jennifer
Posted
Lola.com has been a great corporate tool for booking online travel. I've had to use it several times already and will continue to use it this coming year. Working for an all remote company has its challenges at times at Lola makes it easy to book my travel myself while still being able to use company-approved resources and recommendations. The customer service is also incredible because they alert me to check in or of any changes to flights before the airlines even do. They're also helpful in changing any travel details and are incredibly easy to work for!
David L.
Posted
Lola is the first internal travel booking tool that I've used and so far it has been fantastic! The best part of Lola I think is the customer support they provide. Any time I've had flights canceled or delayed their support team was excellent in getting me on the next available flights. The platform is also very easy to use to manage/book flights as well as notifying you when your flight is delayed.
Nathan
Posted
We started using Lola at our company and after using it for a business trip to Boston I was impressed. I usually think my booking skills to find cheap/good flights are better than average and was expecting another service that kind of gets it right but still doesn't nail the price point. Lola dethroned me and I'm ok with that! They even took care of rescheduling my flight after my event date shifted by a day and saved me money on the rebooking fee. Check Lola out.
Amy P.
Posted
I can't say I have one thing to complain about with Lola. They are responsive, pro-active and pleasant to work with.
