LohnrReviews of lohnr.com

Items were delivered late. Ordered two dresses the same size but when they came they had no tags and were clearly not the same size. One dress claimed to be fully lined but was completely sheer! I contacted the company and they said I could not get refund as not defective and that I would need to send back despite their website saying they would refund if items defective. Do Not Buy from here!!!

Do not buy from this company. Same as the other person - purchased 2 items from them (had never bought from them before). With standard shipping of 4-8 days. Never came in time. I repeatedly have emailed them that 1) I wanted the order canceled and 2) I expected a full refund. I asked specifically that they not keep responding via AI bot that never addressed my concerns. Or mentioned that I wanted to cancel and my money refunded. I went to BBB and looked up company under "scam alerts". People mentioned the same thing and I also turned in a scam alert.

DO NOT PURCHASE. absolutely horrible quality.

Keep looking! Ordered a dress for a family wedding over a month ago and am still waiting for it to arrive! "Customer Service", which is really just AI responding to you, is a joke. I would review the garment, but I still don't have it and am boarding the plane tomorrow! Your best bet is to keep looking, you'll find what you need elsewhere.

This is the worst experience I’ve had with a company ever. I suppose if you order something and like it, you’ll be fine, although truthfully quality is not great. The problem arises if you want to return it. It will become a huge headache and they only refund 58% of your money even when they say they will return in full. First when I went to begin the process they had no easy online return process. You have to send an email requesting a return. I did that and received a response asking for more details of why I wanted to return, which I did. They sent me 2 different return options. Return the item for a full refund with an address in China to send return or keep the dress and receive a 20% return, which I thought was odd. I opted to return for a full refund which I noted. I took the return to the post office (you don’t receive a label (pre-paid or otherwise). I find out there’s about a $200 fee just to mail something to the address they gave me. So I didn’t send and wrote them again. Then they tell me they’ve changed their return process and send me to an online return portal to begin the process. I do that and mail my return to an address within the U.S. Then I receive an email telling me a specific amount (only 58% of what I paid for the item) has been refunded. I email them and ask why since I have emails with them saying if I follow these steps I will be refunded in full. Keep in mind also the item is unworn and in perfect condition. They reply and say they never confirmed a full refund. I respond with a screenshot of their exact words stating I would be refunded in full. They reply that they already told me their return policy has changed (no, the process changed). At this point, good customer service should step in - that if their policy changed, it happened long after I purchased. I’ve gone to the post office twice and waited in line - the first time apparently for no reason. They should have just honored the original policy and been more understanding of how that would upset a customer. Their way of handling it has been so off putting and not at all customer first. They don’t care that you aren’t happy with your experience. I will never order from this company again and I wouldn’t recommend it to anyone else sadly.

Scam website shows high quality clothing but then delivers garbage. Outfits are shoddily made . . . threads coming off of all sides upon arrival. Bizarre waistbands look like they were made by a 10 year old. No store location . . . no information about the company on their site. Buyer beware!

Washed everything on delicate cycle, in cold water, and air dried. They all shrank and now look ridiculous. Reached out to customer service and essentially got “bummer” as a response. Waste of money.

I am not happy with the dress and I plan on returning it. The fabric is not the quality that I expected. I am disappointed with this dress. I would like to know how to return this dress and get a refund