Average
150 reviews
Lively RootHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
150 approved reviews, newest moderated first
Brooke K.
Posted
My package never arrived to the recipient. Customer support was fantastic and was able to get my issue resolved! The plant did finally arrive!
Response from Lively Root· Mar 21, 2025
Hi Brooke, we're so sorry to hear this! It looks like our Customer Service Team worked with you on a solution to this. Please let us know if you have any additional questions. Thank you!
Susan R.
Posted
I received a lovely plant from Lively Root as a gift but did not know who it was from. Keff was able to look up the order to retrieve the sender’s information so I can now send a proper thank you. Cheers!
Response from Lively Root· Mar 21, 2025
Hi Susan, thank you so much for taking the time to provide feedback! We're glad Keff was able to help you out.
Shannon S.
Posted
Plants got delivered tipped and frozen. They have both died. The fern especially was so root-bound that it had split the sides of the planter pot. Neither plant was in an "Eco" pot as ordered.
Response from Lively Root· Mar 21, 2025
Hi Shannon, we're so sorry to hear this! Please reach out to [email protected] and we'll absolutely make things right.
Michelle L.
Posted
My order still hasn’t shipped. There’s a label created but that’s it. Likely cancelling it today.
Response from Lively Root· Mar 21, 2025
Hi Michelle, we are very sorry to hear about the delay with your order due to an issue with the shipping carrier. We do see that it has been delivered. Please reach out to [email protected] if you have any additional questions or concerns.
Customer
Posted
Still don’t have the plant. Keep getting these messages and no one gets back to me I said I want a refund.
Response from Lively Root· Mar 21, 2025
Hi Kathy, thank you for taking the time to leave feedback! We're very sorry to hear about your experience and see that our Customer Service Team has worked out a resolution with you. We apologize for the experience and use each of these experiences to continue to improve.
Julie L.
Posted
Little olive tree is awesome and already growing!!
Response from Lively Root· Mar 21, 2025
Thank you for taking the time to leave this feedback Julie! We areally appreciate it and glad your Olive Tree is doing well :)
Anna S.
Posted
Ordered 3 times and every time frozen dead plants, company deletes or does not post any low reviews and photos. Bad customer service and horrible shipped plants! The company does not post one star reviews!!!!!!!!!!!! Be aware!!!!
mary L.
Posted
I sent yellow roses to my 86 year old mom for Valentines Day, and they arrive on the 19th of February. Clearly this plant had been through a lot in its journey. the leaves and blooms were crispy and dead. Terrible gift.
Response from Lively Root· Mar 21, 2025
Hi Mary, please reach out to [email protected] and we would be happy to work with you to make things right. This certainly is unacceptable and would be happy to look into this further with you.
