liquorstars.comReviews of liquorstars.com

I placed an order 10/26/2024. It is 12/28/2024 and I have yet to receive it. I have messaged them and emailed them and I get nothing in return. I requested a full refund so I will see if I get any response from them on that. Guess the attorney general will be hearing from me on this company as will my credit card company.

Zero stars!! Run don’t walk to a different online liquor store!! They never send your order after they tell you they are shipping it. It’s been several weeks with nothing….Total scam!! Avoid this place as you will thank yourself later!

This company is terrible. Their customer service is ridiculous as well. They don’t ship out in a timely manner when you try to contact them there’s no way to reach them by telephone because their customer service number is down and they lie and tell you that they’re going to ship something and they don’t. I would never recommend ordering from this company ever again. I know I certainly will not.

I should have listened to all the negative reviews about this company. It's a total scam, and undoubtedly an interstate criminal organization. I ordered a case of various bourbons, after numerous emails and unanswered calls to them a shipment finally arrived after many weeks with zero response. To no surprise 4 bottles of Buffalo Trace was missing. I then again started emailing providing all information. Finally after two weeks I received an email just stating it shipped the day before. No shipping number nor FedEx number provided. I again emailed them numerous times stating if it had been shipped to provide the new shipment number and why FedEx had yet to advise a shipment number from them and expected arrival date. Again I get no response. I'm notifying not only by credit card company of the fraud, but also the California ABC, the California Attorney Geberals Office, and the Federal FTC's Bureau of Consumer Protection. This company needs to be investigated and shut down fraudulent interstate trade, with the principles indicted.

What an awful experience. DO NOT BUY FROM THEM. They don't ship the orders complete, they don't respond to emails, they don't answer their phones. Trust me on this one!

If I could give (-) Stars I would. Total scammers! Avoid at all cost. I Ordered~~$600 of bourbon. It Never shipped. Been little, to No, communication from them. I finally Requested full refund via email; made several requests and inquiries to status. After more than two weeks, I’ve got no order, no tracking, no refund, no communication from LS. I’ll be turning this over to AMEX.

Bought two orders from them totaling over $5,000 usd. First order I had to email several times about when the entire first order will be sent. A week later I was told via email from Noel / Liquor Stars that 3 tracking numbers would be sent to me but I only got 2 tracking numbers from L.S Shipping Wharehouse when they were preparing to ship, never from Liquor Stars or Noel. I assumed L.S Shipping is their distributor. Regarding this first order, 5 bottles placed, one was conveniently cancelled and refunded for the original price bought ($1050) while Liquor Stars website shows multiple same bottle available for $300 higher. Back to the first order, of the two tracking numbers I received from their distributor, L.S Shipping Wharehouse, I only received 1 bottle per tracking number. So out of 5 bottles ordered I only received 2, 2 were missing, and one was cancelled by Liquor Stars a week after ordered and now priced $300 higher. Regarding the second order I got one bottle but no box. I emailed them several times about the missing box but no answer. I asked the for the second order to be cancelled. Only after I threatened to dispute with my credit card did I get text and a phone call from Brandon. He was unprofessional and lack candor. He conveniently informed me the second bottle from my second order was being shipped as we spoke but said they were out of boxes for the hibiki 12 that I received without a box from the second order; though on their website they still have the hibiki 12 advertised and selling as of this review (9 bottles available with box) for $569.90. When I inquired about my first order, he asked me which bottles I was missing. After telling him i am still missing 2 bottles from my first order he said they were all sent. He conveniently sent me a third tracking number for the first order that was supposedly sent on 10/24 and delivered on 10/30 though I never received it. This tracking was never sent to me prior to informing them of my intent to dispute. Brandon was the same guy that sent me a text on 10/27/24 soon after I made my second order from Liquor Stars offering to sell me a Yamazaki 25 for $8,700 outside of their website. I would never buy from this company again. Keeping up with your order is painful and if you don’t they will sit on your order for weeks to months. Then when they ship your order it’s always partial fulfillment. But pay careful attention when the tracking is provided by their distributor, L.S Shipping Wharehouse. The tracking will show more bottles are being shipped then were shipped. Luckily I recorded all by orders from everyone from package delivered to opening as to protect my end. And don’t believe anything Brandon or Noel or anyome from liquor stores via email, text, or phone. They lie like politicians but are rude as heck when confronted with facts. Especially that fella Brandon, he is like the ex-wife from hell.

Stole my money. Never shipped products.