Link InteractiveReviews of linkinteractive.com

every question answered, promptly and thoroughly. a minor miss was followed up and quickly corrected.

I purchased my Link Home Security System through Costco. I opted for the customizable system which included five window door sensors, motion sensor, smoke detector, disaster sensor,glass break sensor and tilt sensor. The system came pre-programmed and took only about 45 minutes to install everything. I have since added more door sensors, cameras, and light modules, and door locks. I have contacted support for help with programming and they could not have been more accommodating. I originally started with an AT&T Digital life system but cancelled before my trial was up as their extra add on monthly fees would have cost me $70.00 a month compared to the $35.00 I am paying with Link, with many more features included. I have set up a number of rules including thermostat settings which are saving me money. I am truly amazed how customizable this system is. There are a few drawbacks, like having to program the panel for most settings like entry delays, contact lists, etc., which was one of the things I liked about Digital Life. The mobile app could also use some tweaking, but it has got better. All in all for what the system cost, and the ability to add on to your system as you go, without having to have an installer come to your house, is a real plus. In addition, their 5 star central monitoring and BBB A+ rating you can't go wrong. I highly recommend this system over any of the others I researched.

I have installed two of these packages from Costco, one for me and one for my sister-in-law. The second installation went very smoothly. I had a few problems with the first though. The Z wave lamp modules would not connect with the 2 gig controller and I had to have them replaced. I also had to replace one of the door window sensors which had a broken case when it arrived. With the door window sensor replacement I was given the instruction sheet on how to program it into the 2 gig controller. Which by the way they do not send the programming sheet for the sensors since they pre install them before they send you the package. At least now I have the programming instructions for the door window sensors if I decide to change any parameters such as entry alarm delay etc. in the program. That is my one and only gripe about this system is they do not send the actual programming instructions for all the devices. Maybe its proprietary or something and they have their reasons I guess. Overall it is a very good system and we have already set off the alarms inadvertently and had the local Sheriff show up twice to our house. It does help to remember to you now have a security system that will call law enforcement for you when you forget to disarm the system. The automation devices are great and I love the fact that I now have an alarm that will call the fire department when the smoke detector goes off when I am away from home.

I was with ADT ever since they took over Broadview and Brinks. Brinks is a fantastic company and have used their equipment for 20 years. Great equipment and customer service. However, ever since ADT took over, customer service is horrible. They wanted to charge for everything and are like a sales department. Long story short, that forced me to look for a new company for security. ADT is a BIG JOKE! Not only the monthly cost but I would also have to have a landline. I got rid of both when I bought the wireless system since there is built in cellular module and that in result, save on monthly fees. I have to pay extra for the 2Gig system but in the long run, it would pay off plus the system has provided so much more features. My wife was upset at first for the spending but after having it in for 2 months now, she really likes it too. I bought 2Gig system from Link Home Security through Costco. The system is great and the service was even better. The customer service from Link Home Security has been very prompt (Travis G). Motion Detectors on the system have been much better than the ones that came with the Brinks System, more coverage in distance and radius. I was going to go with Safemart who also sells the same 2Gig and GE system. Safemart charges for the cellular module separately and you can't go through Costco. Therefore, it costed much more. I believe all of them use Alarm.com to perform the monitoring. There are some inconvenience in the 2gig system, such as no external speaker attachement and false alarm deactivations. Also, Link Home Security is not 24 hours for questions for those who work and do not get home until 8pm.

We have used the security service for a for several months with no problems. We have had one phone call when the alarm was triggered by our dog, and everything was handled properly. I like the ability to turn the system on and off remotely to let people into the house without providing them with a code.

So far my experience with Link has been great. It was easy to install and set up. When I had questions (2 times) they were very responsive and helped right away. The ap for the phone is great too. I guess the only real test is will the alarm/company work as needed if I have a real incident and the alarm goes off. Hopefully I will not have to find out.

This is a simple but very smart security system. It has been a couple of months so far and no complaints yet. The only thing I would liked even more was if more window/door sensors would have been included with the package price. Ofcourse we can buy extra sensors separately, but they are a bit pricey. Z-wave technology is really cool and ability to control from your smart phone is great..overall a great product & would recommend it to anyone looking for home security without having to shell big bucks...

I love both the convenience and the security of the arming, video, and thermostat features. The bonus is being able to turn on and off lights from anywhere. I travel a good deal and I LOVE thati can check the security and control the home automation from anywhere in the world and from any of my four mobile device at any time. Should have done this years ago!