Lighting New YorkReviews of lightingnewyork.com

Best price on the web, but they offer coupons to get discounts which are useless because they say the item has been already discounted

I purchased four outdoor lighting fixtures (Elk) for $600. They look great. HOWEVER, the largest unit was clearly repackaged with broken Styrofoam, no connector plate, mismatched screws and no side glass panels. The item wasn't damaged in transit - it was KNOWINGLY shipped incomplete. Lighting New York quickly responded, and within one day confirmed I would get a new replacement fixture. However, when I asked about the cost of my purchasing the replacement accessories and having to reinstall the fixture myself, I was told that their liability ends with the replacement fixture. This was third-party contractor work that cost me money. And they just didn't care. The staff was professional and responsive, but the message sucked.

The information is very well presented on the web site. However the web site is so slow to the point of being painful and almost causing me to quit the transaction at several point in the process.

The pop-ups asking for chat assistance with ordering, etc. are distracting and extremely annoying. Customers need a clear option to disable these.

I took advantage of their most recent sale to order 6 lights. Four of the lights we able to be discounted. The second two lights, Item #1902 AGB Beekman Light was posted at a "Close-Out" at $246.40 each and therefore, no discount. However, a simple Google search shows that $246.40 is the standard price for this item and that no other company makes mention of a sale nor Close-Out at this price. Therefore, Lighting NY is not truthful in the pricing stating that this item is already at a Close-out pricing where everyone is selling it at the same retail price of $246.40

Did not like the fact that they show you a coupon code, then when you place your order, they say you cannot use the coupon code! Does not sound like a legitimate company.

Great customer service. Shipping seems a bit slow, but that is to be expected due to the Covid pandemic.