Great
789 reviews
Lift DownHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 95 reviews with 1 star · Clear filters
Brian
Posted
Terrible quality, I have no idea what all these good reviews are about. Stitching doesn’t even seem right in the beanies, just don’t even fit right in any way. Tried to return but am outside the US so they won’t. Even if I could theres a 15% charge aswell as having to pay shipping yourself. Avoid at all costs, I feel like I’ve flushed the money down the toilet.
Rich M.
Posted
Never received my order. USPS never received the package after the label was created. Was told to wait repeatedly by customer service
Dissatisfied C.
Posted
Lift Down adverised the size of their hats as 7- 3/8 to 7-5/8, but the hats they delivered were smaller, much smaller. When I pointed out their error, they wanted to charge me a fee to reurn them. I had to ask Paypal's help to receive a full refund.
Atletico B.
Posted
Very poor quality, no possibility to ask for a refund (they ask you to send back the item to an address in the US at your expenses if you want to have a refund..). It's definitely a scam company.
Will
Posted
Cap wasn’t made in the US and looks nothing like the pictures, came from China and is very poor quality. Looks like it was put together in 5 minutes. Unfortunately, would not recommend this company.
MARK
Posted
Like a lot of folk said, they present as some US based company but my order shipped directly from China. And they keep sending messages about how they're just a small family run business, which is clearly nonsense. And the cap still hasn't arrived. Edit: Order has been marked as being delivered. Reached out to Lift Down and Shopify (where the payment went through). No help from either. Edit (months later 11 Feb 24): threat of review being taken down because Lift Down have requested more information.
Leo C.
Posted
I ordered 3 hats from them ($72 total). None of them fit me well so I sent them back. I got a refund for $52, after shipping and "restocking fee." I thought the latter was excessive. Then I saw the same (Lift Down) hats on Amazon--and for less (with FREE returns). Why buy directly from Lift Down? Looks like they're pricing themselves out of the business.
Gabriel R.
Posted
The cap I bought didn't match the description that is in their website. What I received was a product of very poor quality and appearance. Also, on their website they make you believe that the company is in the USA, when in reality it is a Chinese company of those that manufacture garbage that only discredits the industry of that country.
