Great
789 reviews
Lift DownHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 95 reviews with 1 star · Clear filters
Thomas K.
Posted
Your caps don’t fit and are difficult to adjust.
Response from Lift Down· Feb 21, 2024
Hi Thomas. Sorry to hear that our caps did not fit you. We recently introduced an XL version of the Classic Cap. Please reach out to [email protected] for help with an exchange.
Kyriacos P.
Posted
I never received my order.
Response from Lift Down· Feb 16, 2024
Hi there! So sorry for the inconvenience. Please email us at [email protected] to set up a new shipment for you.
Weber T.
Posted
Hat is advertised as a “wool” hat when it is only 50% wool and 50% polyester. For the premium price that is charged it should either have more wool in it or the advertising should be more transparent.
Response from Lift Down· Feb 16, 2024
Hi Weber. Lift Down Wool caps have polyester blended into parts of the construction to maintain the shape. The Wool Caps exterior is 100% Wool while the inside contains the blend. I hope this clears things up!
D.
Posted
The hats displayed in the Facebook ads were certainly attractive. A very nice curve above the brim typical of a well manufactured 'fitted' baseball hat. I got the impression that the company was from the States but the hat came from China. It had an obvious stitching flaw in the brim that quality control should have seen and rejected, but they sent it to me anyway. Looking at the photos, the cloth thickness of the cap should have been substantial, but it turned out to be thin. I would call it borderline flimsy. The 6 panels were sewn together with so much slack that there were huge wrinkles all the way around. Anyway, I sent a photo to support and they sent me another one. This came from a different city in China. It took quite a long time to arrive and the deficiencies in manufacture were the same. While it would not bother me to wear the hat around the yard, I wouldn't wear it in public. I paid a premium price for what I expected would be a premium quality baseball style hat. Instead I got a hat that could not have cost them more than a dollar or two to manufacture. I can't imagine giving them a second try.
John M.
Posted
Poor quality. Metal fastening strap broke as soon as I opened the package
Meg
Posted
Really disappointed with the quality of these hats. They’re flimsy and cheaply made in China. One of them is totally crooked and deformed. I wanted to return them but they charge a 15% “restocking fee” and charge you for shipping as well. Terrible customer service. Don’t fall for the scam!
Sandra
Posted
Leveranstiden var tyvärr mycket längre än förväntat, och kundservice var inte hjälpsam alls. Dessutom var kvaliteten på kepsen inte riktigt vad jag hade hoppats på.
Jordan
Posted
Awful low quality product.
