Excellent
2,864 reviews
LifeStationHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Jean W.
Posted
I have not used this yet, but feel safe and secure in having it.
Response from LifeStation· May 31, 2018
And we hope you will never experience a situation where you have to use it. Thank you for your review Jean.
Jane G.
Posted
I feel at peace when I am at work now that Mom has her Lifestation
Response from LifeStation· May 31, 2018
Providing peace of mind is one of the most important aspects of our service. Thank you for choosing Lifestation, and thank you for taking the time to write a review Jane.
Kelly W.
Posted
Lifestation has been an absolute lifesaver for my elderly mom who lives by herself. Unfortunately she has had to use it several times, but whether it was by necessity or mistake it's always the same great care and service! Not to mention the peace of mind it has given me! Thank you lifestation.
Response from LifeStation· May 31, 2018
We always hope that our customers never need to use the device, but i am glad that your mother was able to get the care she needed each time. Thank you for the review Kelly!
Shireen K.
Posted
I have been satisfied
Response from LifeStation· May 31, 2018
Thank you for the review Shireen!
Marcos
Posted
When I needed their services, I was subjected to an unacceptable delay in receiving the medical care that I needed. I was forced to wait for the situation to be secured by police, who were NOT called by me! I used the LifeStation because I was having a diabetic episode. LifeStation personnel decided to call the police, instead. I've never even had a speeding ticket, why would the police be needed for a solitary, disabled man with diabetes? BUYER BEWARE!
Response from LifeStation· May 30, 2018
We have a set protocol for who we should be calling in the case that an emergency event occurs. It is likely that the monitoring specialist was unable to reach you and so decided to call the police in order to ensure your safety. I am regretful that something like this happened to you, but know that our monitoring specialist was trying to make the decision that would best allow you to get the help that you may have needed at that time.
Tom H.
Posted
I was very offended when you did not give me back the $150.00 when I returned the machine after the patient died. Someone on your phone refused to do so when the the button Mrs. Venita carried could not be found.
Response from LifeStation· May 30, 2018
Though it is a very unfortunate situation, it is our policy that devices that are not found must be paid for by the customer. We initially send it out free of charge with the expectation that it will be returned to us. Regardless i am sorry that this situation was put upon you. Please feel free to call our 24/7 customer service line at 800.998.2400 to further discuss your case.
Maureen C.
Posted
I will not renew this, as I have told the staff during checks, the response time is way too long. There are other med response systems that are answered within 5 seconds. I have waited for almost a minute and a half for someone to respond. That is not acceptable.
Response from LifeStation· May 30, 2018
I am sorry to hear that Maureen. We always strive to have as fast a response time as possible, though at times our monitoring specialists are all busy with another customer so sadly we can not guarantee an immediate response 100% of the time. Please feel free to call our 24/7 customer service line at 800.998.2400 to test your device to make sure the call is being received as quickly as possible.
Jane C.
Posted
I feel my mom is safe and this gives our family peace of mind.
Response from LifeStation· May 31, 2018
Thanks for the review Jane!
