Excellent
2,864 reviews
LifeStationHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Dale W.
Posted
I really love this Lifestation. They have always answered my call even when I forget to test it. Thanks for your service!!!!
Response from LifeStation· Feb 5, 2019
Thank you for taking the time to write a review Dale!
Gennaro F.
Posted
Great response
Response from LifeStation· Feb 4, 2019
Thank you Gennaro!
Robert H.
Posted
Highly "average" at best. Often a substantial delay for an operator to answer. In a two story home, verbal communication was mostly impossible, especially with an elderly person. Not sure if there is anything better, but this got the job done, and could have been significantly better. The operators were nice once they finally answered.
Response from LifeStation· Feb 5, 2019
Thank you for the review Robert. If you believe that your device is not powerful enough for communication in your home, you can change your device to a button with a 2-way speaker. This would allow us to speak to you wherever you are as long the button is on your person. If you are interested in this please call our customer service line to learn more about your options.
Mike D.
Posted
I like that everyone on the list gets notified when the the alert button gets activated but it would also be nice to know in a follow up test/email if the life alert operator was able to communicate with my mother and give a status update. I live three hours from my mother and sometimes I don't know what to do if I cant get a hold of someone.
Response from LifeStation· Feb 5, 2019
Thank you for the review Mike! We will look into our response procedure and see about adding in a notification/status update to those on the contact list.
Beverly M.
Posted
While this unit is for my mother, and I only get response by the operator when I test, the response is quick and professional. Thank goodness we haven’t had a real emergency to date, having the unit available to my mom brings some peace of mind. There was a recent concern. My mother had accidentally unplugged the unit, and I did not receive notification. I don’t know how long the unit was down.
Response from LifeStation· Feb 21, 2019
Thank you for taking the time to write a review Beverly. We will look into a notification system when the device is unplugged so you can be better informed about the status of your mother's device.
Nancy G.
Posted
Have only had contact when I set it off by accident. Everyone has been so polite and seem to be very caring.
Response from LifeStation· Feb 5, 2019
Thanks Nancy!
Cheryle
Posted
Life Alert is the best. My mother is now in a skilled nursing environment and no longer needs this device; however, it gave us so much peace of mind knowing she wore it. The response time is immediate when the alert goes off, and there is someone on the phone to determine if help needs to be called for assistance. This is a great company. I give it five stars. Thank you
Response from LifeStation· Feb 5, 2019
Thank you for the review Cheryle! Here at LifeStation, we pride ourselves on providing peace of mind to all of our users. I am glad that you were able to feel safe using our device, and now i hope you mother is comfortable now in her new home.
JOHN A.
Posted
Rapid response, professional but friendly representatives. No complaints and would recommend to others.
Response from LifeStation· Feb 4, 2019
Thank you for taking the time to write a review John!
