Excellent
2,864 reviews
LifeStationHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Martha
Posted
I liked the client to business person.
Response from LifeStation· May 3, 2025
Thank you for your review! We're glad to hear you appreciated the connection between client and business. If there's anything more we can do to improve your experience or earn a higher rating, we'd love to hear your feedback.
Elizabeth
Posted
I have not received it yet. But I was kind of confused I was given a price off 499 for 1 year. Then I heard 4 something a month? I just hung up not understanding. I can not Judge the product yet so I will see. You know dealing with old people is frustrating but just slow down and make sure we understand.
Response from LifeStation· May 3, 2025
Thank you for your honest feedback. We’re sorry to hear there was confusion around the pricing and that the call didn’t leave you with a clear understanding. We truly appreciate your patience, and we’ll be sure to take your suggestion to heart—slowing down and making sure everything is clear is so important, especially when explaining details over the phone. If there’s anything we can clarify or help with, please give us a call at 800.998.2400.
safars
Posted
Great Customer Experience Sherry was very well informed and able to provide information and answer all my questions in a very clear fashion.
Response from LifeStation· May 3, 2025
Thank you for your kind words! We're so glad to hear you had a great experience with Sherry. She's truly dedicated to providing clear, helpful information, and we’re thrilled that came through in your interaction. We'll be sure to pass along your feedback!
Steve R.
Posted
The people I talked to were very knowledgeable, very friendly and helped me make the proper decision for me
Response from LifeStation· May 2, 2025
We're glad to hear that our team was knowledgeable and friendly, and that they helped you make the right decision for your needs. Thank you for the 5-star review!
Roberta
Posted
spoke to Ben at Life Station. He was very helpful and pleasant.
Response from LifeStation· May 1, 2025
Thank you for sharing your experience! We're glad to hear that Ben was helpful and pleasant—he'll be happy to know he made a positive impression.
customers
Posted
It was easy to order & the associate was nice & polite. However, he said I would receive the device within 7 to 10 days. I chose to have payment deducted from my checking account instead of a debit or credit card to avoid having to update when they expire or are compromised. When I called to see why I hadn’t received it, I was told you have wait 7-10 to ship because I paid my checking account. This should have been explained to me when I originally called. I still have not received the devise & if I didn’t need it, I wouldn’t have ordered it.
Response from LifeStation· May 1, 2025
Thank you for taking the time to share your experience. We’re glad to hear that ordering was easy and that our associate was polite, but we’re truly sorry for the frustration caused by the delay and the lack of clear communication regarding payment processing times. You're absolutely right—this information should have been clearly explained during your initial call, and we apologize for the oversight. Your feedback is extremely valuable and will be shared with our team to ensure better transparency moving forward.
bs
Posted
very nice, informed staff with a good sense of humor. brighten my day
Response from LifeStation· May 1, 2025
Thank you for the 5-star review! We're so happy to hear that our team not only provided helpful information but also brought a smile to your day. We appreciate you taking the time to share your experience!
Linda
Posted
I was not aware that it called each time my heart rate elevated. Good thing to know. Thank you for being there.
Response from LifeStation· May 2, 2025
We're glad we could be there for you. Thank you for the 5-star review!
