Great
4,177 reviews
LifeMDHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
4,177 approved reviews, newest moderated first
Brandon
Posted
I spoke with Ms. Elizabeth from the loyalty department. She was a great help and very respectful.
Response from LifeMD· Sep 17, 2024
We are so glad to hear that you had a great experience with Elizabeth. We appreciate your positive feedback and want to thank you for being a valued LifeMD member! We truly appreciate your business and look forward to helping you again soon.
Kathleen F.
Posted
LifeMD is a great portal and offers solid support to its customers. My Np; Theresa Vagara is FANTASTIC. My only complaint would be the shipping time. Even though Theresa submits order; always on same day as follow up; ❤️❤️🙌🏼🙌🏼, LifeMD still has a ship time of 2 wks. Then add another 4-6 days bf it arrives to your door. From a business perspective, the shipping could be much better.
Response from LifeMD· Sep 17, 2024
Thank you for your positive feedback about LifeMD and your wonderful experience with NP Theresa Vagara! We're thrilled to hear that you find our portal helpful and that you're receiving excellent support. We're constantly working on optimizing our shipping process to get medications to our patients faster while ensuring their safety and effectiveness. Your feedback is invaluable in helping us identify areas for improvement. Please don't hesitate to reach out if you need anything; we're always here to help and appreciate your patience as we work to enhance our services.
Karen W.
Posted
This is my second review of LifeMD. I had issues getting my prescription shipped to me last month and as soon as I posted a review they shipped the refill to me. I then reordered a refill on 8/22, never received. No reply to my requests for an update. They posted in my portal a second refill was ordered by doctor on 9/9. I’ve called, I’ve sent messages and no answer to when my refill will ship. They told me they switched pharmacies so refill request had to be sent to new pharmacy. Allegedly expedited by the elusive escalation team yet still no confirmation refill has shipped or tracking number and now once again tomorrow is my injection day and I don’t have any medication. Their customer service team is cordial yet unable to provide assistance. I truly believe they don’t have systems in place to handle the money they take from customers who deserve better service. I will most likely cancel with them if refill not received this week and I’ll go to another company for my prescription.. all I want is my refill to arrive every month on time.
Response from LifeMD· Sep 17, 2024
We apologize for any recurring delays you've experienced with your medication shipments. We understand how crucial timely delivery is for your health and well-being, and we deeply regret any inconvenience or stress this has caused you. We will review your account to identify where the delay occurred. Thank you for bringing this to our attention and giving us the opportunity to improve our service. We are dedicated to earning back your trust and ensuring a better experience for you moving forward.
customer
Posted
Good response time
Response from LifeMD· Sep 17, 2024
We are glad to hear that! If you have any questions or concerns, please don’t hesitate to reach out; we are here to help!
Teresa R.
Posted
As much as I want to give this company a one-star right now, considering the experience I have had so far, I am doing my best to stay optimistic. I had my initial appointment August 20th and here we are September 14th and I still do not have my first months prescription. I have been in contact with both the prescriber and the front desk help because I thought I was getting ripped off Due to being told multiple times my prescription is in the "final stages of being processed" and apologizing for the delay. I ended up getting angry and asking for them to cancel my subscription and for a refund and today a nice young lady named Elizabeth gave me a call she actually took the time to explain how the process works with the pharmacy however did not make any excuses for how long it has taken which I appreciated... she said unfortunately the pharmacy is closed today due to it being Saturday but is sending them a message to call her first thing Monday to get this sorted out and will make sure to get expedited shipping...she even took it a step further and gave me $100 credit on my bill for everything that has happened. She said when she speaks to the pharmacy Monday she will do what she can to get my prescription shipped out this next week...I appreciate The support I received from Elizabeth and I truly hope she can turn this train wreck around because it was only the call I received from her and a message from a nurse saying this is not a fraudulent company that restored some hope in this process...so we will see what happens next week and I'm hoping the pharmacy can pull it together Well here we are now Thursday the 19th, I spoke with Elizabeth on Tuesday and she had no update for me and was supposed to call me back later that day or Wednesday morning with an update and never did. so I just called and Elizabeth is out of the office due to time differences...However the lady I spoke with still could not tell me why my prescription will be a month delayed as of tomorrow...she told me she will be sending it to escalation to which I replied nicely, "I would appreciate that but I've been told this for weeks now." The woman apologized again and said she is requesting someone give me a call back for an update... this is out of control and so unprofessional, at this point I just want my money back. I'm tired of being left in the dark while you guys play with my emotions... so now you have gone from a four star to a one star
Response from LifeMD· Sep 17, 2024
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand that reliable and timely medication delivery is crucial and regret any delay that occurred. We have reviewed your account, and we see that your order has now shipped. We value your trust in LifeMD and are committed to regaining your confidence. Your feedback is invaluable in helping us improve our services. If you have any additional concerns or questions, please don't hesitate to reach out. We're here to support you and ensure you receive the care and service you deserve.
Jackie N.
Posted
I decided to take control of my health but saw that I needed help. I signed up with LifeMD and found the medical staff very easy to work with. I am well on my way to turning in the positive direction and will continue with LifeMD to attain a healthy goal however long it will take me.
Response from LifeMD· Sep 17, 2024
Thank you so much for sharing your positive experience with LifeMD! We're thrilled to hear that you've taken this important step towards improving your health and that our medical staff has been supportive throughout your journey. Whether it's through regular check-ins, personalized treatment plans, or ongoing guidance, our team is dedicated to helping you reach your healthy goals. Keep up the great work!
Ricardo G.
Posted
Very insightful professionals. Answer any questions I have and helps clarify things I did not understand with the insurance part and medication.
Response from LifeMD· Sep 17, 2024
Thank you for your kind words! We're here to ensure you have a smooth and supportive experience. If there's anything specific you need assistance with or if you have any questions, please let us know. We're happy to help!
Sab
Posted
The care team is awesome, great response time. It does take about 2 weeks to get your first dose but the refills come early. 😊
Response from LifeMD· Sep 17, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying your experience with our site and staff. Your satisfaction is our top priority, and we're especially pleased that you've found our message response times to be quick. We strive to maintain this level of service for all our patients. If you ever have any questions or concerns or need assistance in the future, please don't hesitate to reach out. Our team is always here to help!
